2026 Summer Visitor Experience Team Lead (Part-Time)

About The Shed

The Shed is a cultural institution of and for the 21st century. We produce and welcome innovative art and ideas, across all forms of creativity, to build a shared understanding of our rapidly changing world and a more equitable society. In our highly adaptable building on Manhattan’s west side, The Shed brings together established and emerging artists to create new work in fields ranging from pop to classical music, painting to digital media, theater to literature, and sculpture to dance. We seek opportunities to collaborate with cultural peers and community organizations, work with like-minded partners, and provide unique spaces for private events. As an independent non-profit that values invention, equity, and generosity, we are committed to advancing art forms, addressing the urgent issues of our time, and making our work impactful, sustainable, and relevant to the local community, the cultural sector, New York City, and beyond.

 

About the Position 

The Team Lead is a key member of the Visitor Experience team that will be responsible for assisting with visitor  experience operations at The Shed. Reporting to Visitor Experience Supervisors, the Visitor Experience Team  Lead will act as a liaison between the Visitor Experience Associates and the Visitor Experience management team  to ensure that the flow of information is working both directions. They will be responsible for training, assisting with  daily operational tasks, and ensuring that the Visitor Experience Associates have the resources they need to  perform their role. The Team Lead will troubleshoot issues on the floor and run the solution station (mobile box  office) for performances. The Team Lead will be cross-trained in the operational areas of ticketing, front of house,  customer service, and retail. 

The ideal candidate has experience in customer-facing roles and a background in ticketing, front of house, and/or  retail. They are interested in both the performing and visual arts, which is essential for the interdisciplinary nature of  The Shed’s programming. They have excelled in a frontline role and are ready to take on the challenge of a  leadership role. The successful Team Lead has a demonstrated enthusiasm for The Shed’s mission to advance  contemporary culture; a strong interest in the arts, popular culture, science, and technology; and can work  collaboratively with colleagues across a quickly growing organization. 

Key responsibilities include, but are not limited to 

⬤Responsible for aligning customer service with The Shed’s mission to create a best-in-class visitor experience  that is welcoming to all 

⬤Responsible for assisting with ticket/membership sales, ushering, coat check, greeting, information, gallery  attendant, wayfinding, and retail, for both visual and performing arts 

⬤Act as the link between the frontline Visitor Experience Associates and the Visitor Experience management  team, to help with the flow of communication and operational updates 

⬤Mentor and conduct ongoing training for Visitor Experience Associates 

⬤Assist with the storage, inventory, and distribution of programs 

⬤Responsible for the safety and well-being of the audience, including ensuring that all frontline staff are fire guard  and first aid certified and trained to respond in the event of an emergency 

⬤Act as a power user and trainer for the ticketing system (Tessitura) 

⬤Create a positive work environment where excellence is fostered 

⬤Respond to customer service inquiries in call center (Zendesk) 

⬤Be a lead for service delivery excellence through all channels: in person, chat, phone, and email

Qualifications and Qualities 

⬤Two or more years of customer service and operational experience 

⬤Recieved Tessatura training by Shed staff

⬤Friendly, welcoming, and warm demeanor toward colleagues and audience members

⬤Responsible and ready to take on a leadership role 

⬤Exemplary verbal and written communication skills 

⬤Resilient and able to handle high-pressure situations without burning out 

⬤Responds well to constructive feedback 

⬤Ability to stand for the duration of the shift and lift 50 lbs. 

⬤Able to work a variable schedule including nights, weekends, and holidays 

Technical Skills 

⬤Comfortable using ticketing systems and/or POS systems 

⬤Knowledge of Google Suite 

⬤Ability to troubleshoot issues with POS workstations, scanners, and ticket printers 

Compensation 

This position is covered under The Shed/UAW 2110 collective bargaining agreement with wages and benefits as  outlined by the Agreement. The hourly rate for this position is $27.00. 

Application Process 

Interested candidates should complete an application and submit résumé and cover letter in a single Word or PDF  document saved as candidate's first and last name through our Career Center page here. Only résumés and cover  letters submitted in this format will be reviewed. No phone calls, please. 

The Shed is dedicated to building an equitable environment that is mixed across lines of difference and strongly  encourages applications from Black, Indigenous, people of color, women, transgender, and non-binary candidates.  This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants  from populations underrepresented in the arts field are strongly encouraged to apply. Whether you’re new to arts  and culture administration, returning to work after a gap in employment, simply looking to transition, or taking the  next step in your career path, we will be glad to have you on our radar.

 

Application Process

Interested candidates should complete an application and submit a résumé and cover letter in a Word or PDF document saved as the candidate's first and last name through our Career Center. Only résumés and cover letters submitted in this format will be reviewed. 

The Shed is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, people of color, women, transgender, and nonbinary candidates. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the arts field are strongly encouraged to apply. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or taking the next step in your career path, we will be glad to have you on our radar.