Senior Technical Project Manager

About SHEIN 

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. 

Position Summary 

We are seeking a Senior Technical Project Manager (official title is Senior Technical Project Manager II) for our Los Angeles-based corporate office. As a Senior Technical Project Manager on the North America Enterprise IT team, you will play a pivotal role in aligning global business needs with innovative IT solutions. You’ll lead complex, cross-regional projects that enhance foundational IT services, drive operational efficiency, and elevate the user experience. By partnering closely with stakeholders, leveraging agile methodologies, and introducing forward-thinking technologies, you'll ensure the seamless execution of initiatives that support the company’s strategic growth and technical excellence.

 Job Responsibilities 

• Collaborate with business stakeholders to understand challenges and operational scenarios. Leverage Overseas IT products and solutions to identify, resolve technical issues, and drive the expansion and optimization of foundational IT services.
• Assist in the strategic growth, realignment, and continuous improvement of foundational IT services to enhance customer satisfaction and elevate the overall IT service experience.
• Gather and analyze business requirements using agile methodologies to define project goals, scope, and roadmaps.
• Develop detailed project schedules with milestones, risk assessments, and mitigation strategies.
• Create dashboards and status reports to communicate progress with stakeholders on a daily, weekly, and monthly basis, ensuring delivery within the project timeline.
• Lead end-to-end IT project life cycles—including design, planning, execution, and support—by coordinating efforts across distributed, cross-functional teams in the Americas, APACEurope.
• Design and implement IT policies, procedures, and workflows that drive operational efficiency and boost service productivity.
• Introduce innovative methodologies, including automation, to enhance the effectiveness of IT service delivery.
• Evaluate and deploy new technologies and systems to improve foundational IT capabilities, ensuring alignment with broader business needs and interdepartmental coordination.
• Oversee day-to-day IT operations, ensuring services align with the latest industry trends and comply with relevant standards and regulations.
• Provide ongoing support and expert guidance to stakeholders via the Service Desk.

 Job Requirements 

• Bachelor’s Degree in Computer Science or related field.
• Minimum 6+ years of professional experience in IT Operations and Automation Project Management.
• Excellent knowledge and expertise in Agile/Scrum project management methodologies, resource management, and change management practices.
• Demonstrated ability to thrive under pressure, delivering solutions to diverse and evolving needs.
• Highly self-motivated, energetic, and proactive, with a strong passion for ideas and technology, and an insatiable curiosity to stay ahead of industry trends.
• Decisive and results-driven, consistently maintaining a positive and optimistic attitude when faced with challenges.
• Proven track record of successfully delivering projects, demonstrating a deep understanding of customer needs, technology solutions, quality standards, time-to-market, and budget management.
• Strong communicator with excellent coordination, organizational, and interpersonal skills, adept at fostering team collaboration.
• Exceptional critical thinking, analytical, and problem-solving capabilities, with a knack for quickly identifying solutions to complex issues.
• Demonstrated success in working effectively with diverse, globally distributed teams, ensuring seamless collaboration and project success.

Nice to Have

• Master’s of Science or Master’s of Business Administration degree.
• Bilingual in Mandarin.

Benefits and Perks 

• Bonus and RSU eligible
• Healthcare (medical, dental, vision, prescription drugs) 
• Health Savings Account with Employer Funding 
• Flexible Spending Accounts (Healthcare and Dependent care) 
• Company-Paid Basic Life/AD&D insurance 
• Company-Paid Short-Term and Long-Term Disability 
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident) 
• Employee Assistance Program 
• Business Travel Accident Insurance 
• 401(k) Savings Plan with discretionary company match and access to a financial advisor  
• Vacation, paid holidays, floating holiday and sick days   
• Employee discounts 
• Free weekly catered lunch 
• Dog-friendly office (available at select locations) 
• Free gym access (available at select locations) 
• Free swag giveaways 
• Annual Holiday Party 
• Invitations to pop-ups and other company events 
• Complimentary daily office snacks and beverages

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