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Clinical Manager, Specialty Pharmacy Patient Services

Help lead specialty pharmacy teams that make a difference in patient care.

We’re seeking an experienced healthcare leader who enjoys building strong teams, improving processes, and delivering excellent patient experiences. This role is ideal for someone with a pharmacy background who thrives in fast‑growing, collaborative environments.

As the Clinical Manager, Patient Services, you’ll oversee teams supporting specialty pharmacy services across hospital and clinic settings. You’ll play a key role in coaching team members, driving performance, and ensuring best‑in‑class support for patients and partners.

What You’ll Do

Lead and support teams including Specialty Pharmacy Liaisons and other patient support roles
Coach, train, and develop team members through regular feedback and performance management
Ensure consistent use of best practices related to prior authorizations, financial assistance, refills, appointments, and patient outreach
Partner closely with clinics, pharmacies, and internal teams to deliver a seamless patient experience
Monitor performance metrics and help teams meet service, growth, and patient outcome goals
Identify opportunities to improve workflows, efficiency, and patient satisfaction
Build strong relationships with clinic leaders, pharmacy teams, and internal stakeholders
Ensure team coverage and continuity of service
Share performance updates and contribute to strategic initiatives such as new clinic launches

What We’re Looking For

PharmD, RPh, or BS in Pharmacy (required)
Active pharmacist license (required)
5+ years of experience in a healthcare or pharmacy setting with patient and clinician interaction
2+ years of people management experience (preferred)
Experience working with physicians, nurses, and healthcare teams (outpatient or clinic setting preferred)
Strong communication, organization, and problem‑solving skills
Comfortable managing performance metrics while maintaining clinical quality
Proficient in Microsoft Office (Excel and Word); able to quickly learn new systems

You’ll Thrive Here If You Are

A motivating, supportive leader who enjoys developing others
Patient‑focused and service‑oriented
Organized, dependable, and detail‑driven
Collaborative and comfortable working in close‑knit teams
Passionate about improving access to specialty medications

An employee in this position can expect a salary rate between $100,000 and $150,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

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Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Clinical Manager, Specialty Pharmacy Patient Services

Clinical Manager, Specialty Pharmacy Patient Services

What You’ll Do

What We’re Looking For

You’ll Thrive Here If You Are

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