New

🌟 Patient Support Supervisor

📍 Specialty Pharmacy | Team Leadership | Healthcare Operations

💼 About the Role

Shields Health Solutions is seeking a motivated, results-driven leader to join our growing Patient Support Center. This role is ideal for someone who enjoys leading teams, improving performance, and delivering excellent patient care in a fast-paced specialty pharmacy environment.

You’ll oversee daily operations, coach team members, and ensure high-quality patient support and service level performance.

🚀 Key Responsibilities

👥 Leadership & Team Management

Lead and manage a team of Patient Support Associates
Provide coaching, performance management, and development
Support hiring, onboarding, and training
Motivate team members in both remote and onsite environments

🏥 Patient & Operational Excellence

Ensure medication access through refills, prior authorizations, and financial assistance
Manage support across hospitals/clinics to ensure timely patient care
Maintain service level goals and quality standards
Oversee pharmacy workflows (claims, deliveries, coordination of care)

📊 Operations & Collaboration

Conduct system audits and manage workflow efficiency
Partner with hospital stakeholders through regular meetings
Lead team meetings, track performance, and identify improvements
Collaborate cross-functionally on projects and process enhancements

⚙️ Administrative

Manage PTO, timekeeping, and reporting
Coordinate training and system access
Maintain confidentiality of sensitive healthcare data

✅ Qualifications

📜 Required

Active Pharmacy Technician registration + CPhT certification
3+ years pharmacy technician experience (specialty preferred)
Leadership experience

🎓 Education

High School Diploma or GED required
Bachelor’s degree (preferred or in progress)

🧠 Skills

Strong leadership, coaching, and communication skills
Ability to influence and collaborate across teams
Operational and project management expertise
Proficiency in Microsoft Excel & Word
Experience with pharmacy/EMR systems (Willow, QS1, RX30 a plus)
Highly organized, patient-focused, and detail-oriented

✈️ Travel

Up to 20% travel for remote roles outside core locations

✨ Join Shields and lead a team that makes a real impact on patient care every day.

Ideal Keywords: Patient Support Supervisor, Pharmacy Supervisor, Specialty Pharmacy, Healthcare Operations, Team Leadership, CPhT

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WOTC Applicant Survey: Shields Heath Solutions is participating in the Work Opportunity Tax Credit (WOTC) program. This program is designed by the federal government to help companies with federal incentives for hiring and retaining individuals from certain targeted groups into the workforce. Your preliminary response to the IRS Form 8850 questions below will help determine if Shields Health Solutions qualifies for this program. Any information you provide will be kept confidential and will not negatively affect your job, wages, or taxes. Thank you in advance for your time and participation. In order to determine if Shields Health Solutions potentially qualifies for this program, please check the box, at your discretion, if any of the statements below apply to you. ► I received a conditional certification from the state workforce agency (SWA) or a participating local agency for the work opportunity credit. ► If any of the following statements apply to you. ► I am a member of a family that has received assistance from Temporary Assistance for Needy Families (TANF) for any 9 months during the past 18 months. ► I am a veteran and a member of a family that received Supplemental Nutrition Assistance Program (SNAP) benefits (food stamps) for at least a 3-month period during the past 15 months. ► I was referred here by a rehabilitation agency approved by the state, an employment network under the Ticket to Work program, or the Department of Veteran Affairs. ► I am at least age 18 but not age 40 or older and I am a member of a family that: a. Received SNAP benefits (food stamps) for the past 6 months, or b. Received SNAP benefits (food stamps) for at least 3 of the past 5 months, but is no longer eligible to receive them. ► I received supplement security income (SSI) benefits for any month ending during the past 60 days. ► I am a veteran and I was unemployed for a period or periods totaling at least 4 weeks but less than 6 months during the past year. ► I am a veteran and was unemployed for a period or periods totaling at least 6 months during the past year. ► I am a veteran entitled to compensation for a service-connected disability and I was discharged or released from active duty in the U.S. Armed Forces during the past year. ► I am a veteran entitled to compensation for a service-connected disability and I was unemployed for a period or periods totaling at least 6 months during the past year. ► I am a member of a family that: ► Received TANF payments for at least the past 18 months, or ► Received TANF payments for any 18 months beginning after August 5, 1997, and the earliest 18-month period beginning after August 5, 1997, ended during the past 2 years, or ► Stopped being eligible for TANF payments during the past 2 years because federal or state law limited the maximum time those payments could be made. ► I have been unemployed at least 27 consecutive weeks and for all or part of that period I received unemployment compensation.

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Patient Support Supervisor - Pharmacy Technician

🌟 Patient Support Supervisor

💼 About the Role

🚀 Key Responsibilities

👥 Leadership & Team Management

🏥 Patient & Operational Excellence

📊 Operations & Collaboration

⚙️ Administrative

✅ Qualifications

📜 Required

🎓 Education

🧠 Skills

✈️ Travel

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