Fraud Data Investigator

Overview

Responsibilities: 

• Daily monitoring and investigation of suspicious transaction, merchant and third-party activity
• Effectively liaise cross-teams and cross company, identifying fraud risk and implementing best-in-class monitoring reports and fraud mitigating procedures.
• Strong analytical ability to be able to look at fraud trends within our entire portfolio and at merchant level.
• Discuss fraud trends and processes with partners and merchants, discuss action plans and work with them to make recommendations
• Perform analysis of purchases/transactions, real-time or near real-time or via company‘s proprietary Business Intelligence tool to identify fraud and chargeback risks
• Regular preparation of reports to facilitate the explanation of fraud risk findings. Liaise with Card Schemes including, Visa and MasterCard, regarding fraud and risk-related matters
• Be knowledgeable in Scheme chargeback and fraud programs
• Monitor and manage the Card Scheme programs including timely review of breaches, investigations, submission of appeals, submission of data to Card Schemes, and reporting to senior management as per internal process.
• Work closely with the risk team to identify problematic merchants that need to be closely monitored.
• Work closely with the fraud prevention manager to assist with adapting and building the fraud tools used by the team on a daily basis.
• Other ad hoc tasks delegated by the manager.

Requirements: 

• Possess 2+ experience with Business Intelligence tools such as Oracle BI, SAP, Qlik, Tableau or SQL.
• Hold a Degree qualification in Banking & Finance, Statistics, Data Analytics, Economics or related discipline.
• Strong analytical and intuitive investigative skills.
• Have previous work experience in a fraud/investigative function gained from working in either Payments or Banking industries.
• Have advanced MS Excel Knowledge.
• Be excellent at communicating in English – Both verbal & in writing.
• Be able to work under minimal supervision / high degree of independency allocated and have strong independent decision-making capabilities.
• Card transactions Acquiring background highly advantageous
• Ability to manage multiple tasks and prioritize workflows

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.