Back to jobs

Principal Product Designer - Mobile POS - Restaurants

North America

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Principal Product Designer - Mobile POS - Restaurants

Responsibilities

As the Principal Product Designer for our best-in-class Mobile POS, your primary focus will be on creating an exceptional experience for restaurant servers and waitstaff. Reporting directly to the VP of Product Design, you will lead the end-to-end design strategy aimed at empowering servers to efficiently manage orders, payments, and customer interactions. From onboarding to daily usage, your design will ensure that our Mobile POS product becomes an indispensable tool in a fast-paced restaurant environment.

This role is ideal for a design leader passionate about shaping user experiences that streamline tasks, improve efficiency, and ultimately enhance the customer dining experience. You will lead the creation of intuitive, server-first solutions that simplify the complexity of restaurant operations, ensuring our Mobile POS is the top choice for restaurant teams. If you’re driven to create cutting-edge mobile experiences, this is your opportunity to design a product that transforms the future of restaurant service.

This role is based onsite / hybrid at any of the following Shift4 locations: Tampa, FL / Center Valley, PA / Morrisville, NC / Las Vegas, NV. Relocation assistance may be available. 

Role

  • Spearhead the design of an intuitive mobile POS interface tailored specifically to the needs of restaurant servers and waitstaff, focusing on simplifying key tasks such as order management, payment processing, and customer service.
  • Embed deep empathy for restaurant staff into the design process, using the Jobs-to-Be-Done (JTBD) framework to ensure the product meets their core needs—speed, reliability, ease of use—while reducing errors and boosting efficiency during peak service times.
  • Work closely with product managers, engineers, and stakeholders to translate user insights and business goals into best-in-class design solutions that increase usability, reduce friction, and improve overall restaurant operations.
  • Oversee the complete user journey for servers, from clock-in to clock-out, ensuring that the design simplifies everything from opening tasks to closing out the day, while enhancing the dining experience for customers.
  • Identify opportunities to innovate, such as improving workflows, optimizing multi-tasking, and enabling seamless order and payment handling in a high-pressure environment. Push the boundaries of mobile POS systems by incorporating feedback directly from restaurant teams into the product roadmap.
  • Design an intuitive, low-friction onboarding process that gets servers up and running quickly, helping them learn the system with minimal training so they can focus on delivering excellent service.

Qualifications

  • 10+ years in UI/UX design with a strong focus on mobile applications and the restaurant service industry. 
  • Restaurant industry experience should include designing solutions that streamline server workflows, improve operational efficiency, and support payment processing and customer interactions.
  • On-site visits required for user research and collaboration: Your contributions will directly shape how restaurant servers and wait staff interact with our Mobile POS system, from onboarding through daily use. You’ll conduct field research to understand the unique challenges of restaurant environments and ensure the product meets real-world needs. This would be once a quarter or so, domestic travel only.
  • Expertise in Figma and other industry-leading design tools, with a deep understanding of creating user-centric mobile experiences across various touchpoints, optimized for fast-paced, high-pressure environments like restaurants.
  • Advanced skills in UX methodologies such as innovation, ideation, storytelling, and prototyping, with a specific focus on solving complex user interactions in mobile systems for restaurant staff.
  • Proven ability to lead complex design projects, balancing multiple priorities, while inspiring and mentoring peers. You will lead efforts that significantly impact the efficiency and satisfaction of restaurant teams using the Mobile POS.
  • Exceptional organizational, presentation, and communication skills: You’ll need the ability to influence and engage stakeholders across all levels, including executives, while advocating for a best-in-class Mobile POS experience.
  • Strong business acumen, with the ability to align design solutions to product and business goals, particularly those around enhancing server productivity, increasing table turnover, and improving the overall dining experience.
  • A knack for simplifying complex systems: You excel at addressing edge cases and delivering practical, elegant solutions that meet the diverse needs of restaurant operations without overwhelming users.
  • A relentless focus on delivering impactful designs, with a passion for excellence and a drive to push the boundaries of what a Mobile POS system can achieve in the restaurant space.

#LI-BN1

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
This role is based onsite / hybrid at any of the following Shift4 locations: Tampa, FL / Center Valley, PA / Morrisville, NC / Atlanta, GA / Las Vegas, NV Relocation assistance may be available. Which locations are you open to? *
Select...
Select...
Select...
Select...
Select...
Select...

This includes any companies that have been acquired by Shift4.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Shift4’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.