Junior Onboarding Coordinator

Overview

We are looking for a motivated,  dynamic and detail-oriented Junior Onboarding Coordinator to join our team and play a key role in welcoming and integrating small and medium-sized enterprises into our organization. The ideal candidate will work closely with SME clients to understand their needs, facilitate a smooth onboarding process, and ensure their successful transition into our business ecosystem.

Responsibilities:

• Manage the end-to-end onboarding process, new merchants and partners 
• Handle merchant and partner change requests post-onboarding is completed
• Ensuring data is correctly entered into the onboarding system 
• Handle cases in a timely manner
• Collaborate with clients to gather necessary documentation and information for onboarding 
• Establish and maintain positive relationships with clients.
• Serve as the primary point of contact for onboarding-related inquiries and issues between the business and new merchants and partners. 
• Collaborate with various internal teams, including sales, customer support, and product development, to ensure a seamless client experience.
• Identify areas of process improvement/gaps in the system and escalate accordingly

Requirements: 

• Eagerness to learn
• Focused on customer service delivery and team collaboration
• Strong customer relationship/interaction skills
• Excellent organizational, time management and multitasking skills
• Detail oriented 
• Being able to handle large volumes of requests and able to prioritize effectively 
• Ability to work autonomously in a fast-paced, rapidly changing environment
• Excellent written and verbal communication skills in English is required
• A bachelor's degree in business administration, economics, or legal would be considered an asset
• Tech-savvy with the ability to quickly learn and navigate new systems and platforms.
• 2-3 years in a service-oriented role
• Spanish language speaking is a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.