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Technical Consultant

Remote - North America

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

 

Responsibilities

  • On-site implementation of live systems and conducting staff training of products
  • Train customers on the VenueNext suite of applications.
  • Perform Site Surveys to gather information on stadiums and arenas.
  • Ensure solutions meet the specification of the customer requirements and verify requirements are met.
  • Be a subject matter expert on S&E POS and payments products, both software and hardware.
  • Review menu configurations with customers before the Implementation team arrives on site to ensure each customer is satisfied with their setup.
  • Ensure follow-up and resolve issues arising from workshop sessions and/or related to business processes and system functionality intermittently.
  • Maintain product labs and assist in issue reproduction and research.
  • Stay Current on job related equipment, procedures and information via attendance of critical meetings and team stand-ups
  • Managing Travel Expense Reports and following company Travel Policy

Qualifications

  • Experience with architecture and configuration of enterprise software 
  • Ability to read technical documentation and logs 
  • Demonstrated consulting skills
  • Capable of driving process improvement
  • Strong interpersonal skills 
  • Ability to work with clients and partners to build a sense of shared ownership and minimizes potential resistance
  • High degree of initiative, motivation, and problem-solving skills
  • Ability to be flexible and adapt to change in a complex global organization
  • Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills
  • High degree of initiative, accuracy, efficiency, and attention to detail
  • Ability to maintain a positive attitude under stressful circumstances
  • Ability to maintain confidentiality when dealing with proprietary information
  • Demonstrable record in successful large-scale enterprise software implementation

Education and Experience:

  • Bachelor's degree in Computer Science, IT or 4+ years of related experience
  • Previous consulting or participation in large-scale enterprise projects
  • 2+ years in the IT industry
  • 2+ years experience in POS, payments or related technologies a plus
  • Hospitality experience a plus
  • Working knowledge of Google Sheets and Google Docs a plus

Considerations:

  • Ability to travel up to 75% of the time
  • Ability to work nights or weekends
  • Ability to handle long periods of standing/walking
  • Ability to regularly lift boxes of varying weight

#LI-MB1 

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

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