Onboarding Operations, Associate - EU

Overview

The Onboarding Operations Associate – EU will play a critical role in welcoming and integrating small and medium-sized enterprises (SMEs) into Shift4’s ecosystem. This individual will manage the end-to-end onboarding process, serve as the primary contact for onboarding inquiries, and collaborate with internal teams to ensure a smooth transition for new merchants and partners.

Responsibilities will include:

• Manage the end-to-end onboarding process for new merchants and partners.
• Handle post-onboarding change requests from merchants and partners.
• Ensure accurate and timely data entry into the onboarding system.
• Handle cases efficiently, maintaining service-level expectations.
• Collaborate with clients to gather required documentation and information.
• Establish and maintain positive relationships with clients.
• Serve as the primary point of contact for onboarding-related inquiries and issues.
• Work cross-functionally with Sales, Customer Support, Product Development, and other internal teams to ensure seamless onboarding experiences.
• Identify process gaps and areas for improvement and escalate recommendations appropriately.

The ideal candidate will bring:

• Eagerness to learn and strong customer-service focus.
• Excellent customer relationship and communication skills.
• Strong organizational, time management, and multitasking abilities.
• Detail-oriented with the ability to handle high volumes of requests and prioritize effectively.
• Ability to work autonomously in a fast-paced, rapidly changing environment.
• Excellent written and verbal English communication skills required.
• Bachelor’s degree in Business Administration, Economics, or Legal studies considered an asset.
• Tech-savvy and able to quickly learn new systems and platforms.
• 2–3 years of experience in a service-oriented role.

Compensation:
Shift4 applies a structured, market-informed approach to compensation.

Salary ranges are developed based on objective, gender-neutral criteria, such as internal job levels, scope of responsibilities, and external market data. The range listed for this position reflects the expected hiring range for qualified candidates and corresponds to the level and requirements of the role.

Actual compensation may vary depending on various factors, such as experience, skills, qualifications, work location, and market conditions. Shift4’s compensation structures are subject to periodic review and ongoing alignment across regions. Additional components such as variable remuneration or other benefits may also apply based on eligibility and role type.

Benefits for working for Shift4:

Join Shift4 and enjoy a work environment that prioritizes flexibility and well-being. We embrace a hybrid working model, offering our team the flexibility to balance time between remote work and our modern, welcoming offices located in the heart of Valletta, Malta's historic capital.

Our standard remuneration package is comprehensive, including private health, dental, and life insurance, as well as parking allowance, preferential home rates, and a company pension plan (with APS). We are committed to supporting our employees' well-being through our Mental Health Program, family-friendly measures, an equipped canteen with free breakfast, and exciting company events.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.