POS Support Representative

Overview

Job Description:
POS Support Representatives will resolve issues by analyzing call logs to identify common trends and underlying problems. They will apply logical thinking to troubleshoot POS system-related issues and advise our business clients on the solutions provided. Representatives will support customer interactions through multi-channel communication methods, including email, tickets, phone, tasks, and chat systems, ensuring these interactions are coordinated and real-time. Additionally, representatives are expected to gain an in-depth understanding of the software and equipment used by customers, along with demonstrating strong interpersonal and customer service skills. Training on our hardware and software will be provided.

Responsibilities:

• Work with customers to identify POS system-related problems and advise them on solutions.
• Achieve resolution by analyzing call logs to identify common trends and underlying problems and applying a logical thought process to troubleshooting.
• Support interactions with customers through various messaging platforms, including email, tickets, phone, tasks, and chat systems.
• Acquire an in-depth understanding of the software and equipment used by customers, coupled with good interpersonal and customer service skills.

Requirements:

• Proficient in written and spoken English.
• Willingness to develop computer skills.
• Availability to work evening shifts starting from 4 PM and later.
• Availability to work weekends.
• Skills in computer hardware/networking/software troubleshooting are highly advantageous.
• Experience managing or working in the restaurant industry is a plus.
• Preferred experience in Customer Service or Technical Support.
• Familiarity with POS equipment, credit card terminals, and registers is beneficial.

Benefits:

• A growing, innovative company with a friendly atmosphere.
• Team-building activities, summer festivals, and other important occasions.
• Social Responsibility Initiatives.
• A creative, people-oriented, encouraging working environment.
• Access to a company library, with the option to request new books.
• Office in the city center with parking for cars, bicycles, and scooters.
• Private health insurance.
• Additional vacation days for each year spent with the company.
• Annual bonuses for achieved results.
• Employee referral program.

Negotiable salary depending on experience (starting from 1575 EUR gross) with additional payment for night hours shift (till 30%)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.