Payments Operations Specialist

Overview

Position Summary:

Payment Operations Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Enablement, Sales, Operations, and Support teams to input, analyze, and complete payments requests for our merchants. The Payments Operations Representative will also be responsible for processing applications for an ISO program with our payments partners. In addition they will be supporting Payments Operations with process documentation, internal ticket management, and supporting the internal sales/support teams as a resource. 

Responsibilities:

• Ensure assigned customer tickets are resolved and updated in our ticketing system daily
• Provide world class customer experience over the phone 
• Work in conjunction with Sales, Support and Operations to achieve successful and timely on-boarding period for our merchants
• Input and manage payment processing reporting through our CRM software (Salesforce)
• Act as a liaison between internal departments for our payments services
• Schedule calls with existing merchants to resolve any ongoing payment issues
• Assist our customers in their entire journey including setting up initial gateway/processor, adding credentials into customer management console, assisting in ongoing change requests

Requirements:

• • Minimum 1-2 years of customer service experience
  • Experience in Payments industry / IT support
  • Proficient written/spoken English is a must
  • Strong experience with MS Suite / Google Business Suite
  • Ability to work late evening/night shifts: Mon-Fri 6:30 pm - 3 am
  • Experience in a POS technical support environment is a plus
  • Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
  • Experience with a ticketing system is a plus (ServiceCloud preferred)

Benefits

• A growing innovative company with a friendly atmosphere
• Social responsibility initiatives
• Creative, people-oriented, encouraging working environment
• We also have our library, and anyone can order new books
• Office in the city center with parking for cars, bicycles, and scooters
• Private health insurance
• Additional vacation days for each year spent with us
• Solid salary and annual bonuses for the achieved results
• Employee referral program

Salary:

From 1650 Eur/month gross and additional payment for night hours shift.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.