Revenue Operations Specialist

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Revenue Operations Specialist

Location: Remote - India

Shift: CST hours

Role Description:

The Revenue Operations Specialist will be a key member on our Revenue Operations team and will configure technical solutions for ShipBob’s internal stakeholders. This role will be required to configure the tools used in our tech stack as well as assist with scoping and documentation related activities. The Revenue Operations Specialist adds value by providing front-line support to our users, which enables ShipBobbers to work more efficiently providing best-in-class supply chain and fulfillment.

What you’ll do:

• Provide front-line support including managing user access to tech stack and efficiently resolving internal user tickets. ● Perform data analysis including usage analytics and pipeline analytics for our sales teams.
• Participate in technical design sessions to develop solutions aligned with business objectives.
• Support solution implementation in Salesforce and other tools.
• Translate business requirements into processes that enable users to best leverage our tools and products.
• Create and maintain documentation of business processes to leverage best practices.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• Exceptional Communication Skills: Demonstrated ability to effectively communicate and build relationships with colleagues and stakeholders across different teams.
• Tech-Savvy: Proficient in using CRM software and other sales tools, Salesforce preferred, with the ability to quickly adapt to new technologies and platforms.
• Team Player: Ability to work collaboratively within a team, contributing to a positive and productive team environment.
• Time Management: Excellent organizational, time management and project management skills with the ability to balance multiple tasks and priorities effectively.
• Adaptability: Flexibility and openness to change is crucial, with the ability to thrive in a fast-paced and dynamic work environment.
• Preferred 3-5 years of experience in revenue operations or similar role.
• Ability to clearly articulate technical topics to a non-technical audience.
• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.

Reports to: Manager, Revenue Operations

Perks & Benefits:

• Medical, Term & Accidental Insurance
• All Purpose Leave (casual & sick time): 12 days
• Earned Leave: 15 days
• Public Holiday: 12 days
• Generous Maternity & Paternity Leave
• Quarterly Wellness Day
• Work From Home Allowance
• Referral Bonus Program
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

• Be Mission-Driven.  We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
• Be Safety Minded. It’s not just talk; it’s the way you work.

About Us: 

ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers. 

As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.