Revenue Operations Specialist

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote - India

Shift: CST hours

Role Description:

The Revenue Operations Specialist will be a key member on our Revenue Operations team and will configure technical solutions for ShipBob’s internal stakeholders. This role will be required to configure the tools used in our tech stack as well as assist with scoping and documentation related activities. The Revenue Operations Specialist adds value by providing front-line support to our users, which enables ShipBobbers to work more efficiently providing best-in-class supply chain and fulfillment. This role reports to the Manager, Revenue Operations.

What you’ll do:

• Provide front-line support including managing user access to tech stack and efficiently resolving internal user tickets. ● Perform data analysis including usage analytics and pipeline analytics for our sales teams.
• Participate in technical design sessions to develop solutions aligned with business objectives.
• Support solution implementation in Salesforce and other tools.
• Translate business requirements into processes that enable users to best leverage our tools and products.
• Create and maintain documentation of business processes to leverage best practices.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• Exceptional Communication Skills: Demonstrated ability to effectively communicate and build relationships with colleagues and stakeholders across different teams.
• Tech-Savvy: Proficient in using CRM software and other sales tools, Salesforce preferred, with the ability to quickly adapt to new technologies and platforms.
• Team Player: Ability to work collaboratively within a team, contributing to a positive and productive team environment.
• Time Management: Excellent organizational, time management and project management skills with the ability to balance multiple tasks and priorities effectively.
• Adaptability: Flexibility and openness to change is crucial, with the ability to thrive in a fast-paced and dynamic work environment.
• Preferred 3-5 years of experience in revenue operations or similar role.
• Ability to clearly articulate technical topics to a non-technical audience.
• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.

Perks & Benefits:

• Medical, Term & Accidental Insurance 
• All Purpose Leave (casual & sick time): 12 days 
• Earned Leave: 15 days 
• Public Holiday: 12 days 
• Generous Maternity & Paternity Leave 
• Quarterly Wellness Day 
• Work From Home Allowance 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.