General Manager, Fulfillment Operations

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: General Manager of Fulfillment 

Location: North Aurora, IL

Role Description:

We are looking for a dedicated General Manager to join the leadership team in our North Aurora, IL Fulfillment Center. You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals.

What you’ll do: 

• Direct several operational aspects including fulfillment operations, customer service and human resources. 
• Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.
• Partner with merchant care to design and improve our merchant experience.
• Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities. 
• Hire, train, coach and motivate managers and associates in your facility; you will be responsible for setting the team’s goals and managing them. 
• Ensure a culture of safety throughout the organization and enforce safety standards and procedures are followed in compliance with legal requirements.
• Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs. 
• Comply to all food safety and compliance policies and regulations. 
• Other responsibilities as needed. 

What you’ll bring to the table: 

• 5+ years of leadership experience in warehousing or e-commerce environments. 
• Degree in Business, Operations, Supply Chain, General Management or a related field, preferred. 
• Established track record of taking ownership and driving results. 
• Demonstration of responsible, ethical and honest behavior in previous roles. 
• Exceptional attention to detail. 
• Proficiency in Microsoft Office Suite, Gmail and Excel.  
• Understanding of Lean and Six Sigma. 

Classification: Salaried/Exempt

Reports to: Senior Director, Fulfillment Operations

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match  
• Competitive Salary, Performance Bonus & Equity
• Referral Bonus Program
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $99,268 - $165,446. 

#LI-MW1

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

• Be Mission-Driven.  We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
• Be Safety Minded. It’s not just talk; it’s the way you work.

About Us: 

ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers. 

As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.