Onboarding and Growth Manager, Powered By

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI

Role Description: 

The Onboarding and Growth Manager, Powered By, is responsible for managing and growing our largest Powered By partners, specifically 3PLs. This individual is an integral part of ShipBob’s Partnerships function and is responsible for the onboarding, troubleshooting and expansion of new and existing Powered By opportunities. 

Powered By ShipBob is a new business unit started in 2023, poised to drive significant revenue as a strategic function of our business for 2025 and beyond.  

Powered By partners seek a complimentary service, like ShipBob’s Warehouse Management System (WMS) or ShipBob Logistics (SBL) as a core part of their business to enable them to execute on their core competencies and drive savings. The partner is our direct customer, and the partner owns the relationship with their brands. 

What you’ll do: 

• Onboarding: Responsible for onboarding new Powered By 3PLs
  • You will leverage internal teams and processes to onboard these merchants and sellers in an efficient and scalable manner 

• Merchant Performance: Manage the performance and relationship for the onboarding 3PLs up until 6-12 weeks post-launch
  • You will ensure successful onboarding of all systems
  • You will ensure that the 3PLs are trained on the solutions (WMS and/or SBL)
  • You will ensure that we're meeting expectations and SLAs for the 3PLs 

• Project Management: Lead cross-functional project execution from planning through to post-launch optimization
  • You will ensure project timelines, milestones, and deliverables are clearly defined and met
  • You will facilitate alignment across stakeholders through recurring touchpoints and clear communication
  • You will identify risks and proactively remove blockers to ensure smooth execution and onboarding 

• Coaching: Support team development through guidance, feedback, and skill-building
  • You will provide coaching and mentorship to new team members or partners to ensure clarity on roles and expectations
  • You will lead regular check-ins to provide feedback and support performance growth
  • You will create documentation and share best practices to foster a culture of continuous learning 

• Process Building: Design and implement repeatable systems to support scalable growth
  • You will build and refine SOPs to increase operational efficiency and reduce errors
  • You will partner with stakeholders to identify gaps in current workflows and design improved processes
  • You will establish success metrics and feedback loops to drive continuous improvement and accountability 

• Subject matter Expertise: Act as the subject matter expert for all things Supply Chain for 3PLs, WMS and ShipBob Logistics 
• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• Bachelor’s degree in Business, Marketing, Communication, or related field. 

• Minimum 4 years in a merchant facing role (Business Development, Account Management, Implementation) 

• Established track record of success as a department/function leader and manager of other managers. 

• Culture carrier and positive influence with the ability to positively motivate others. 

• Understanding of sales metrics and their application to measure success. 

• High level of initiative with a ‘get it done’ attitude and great sense of teamwork. 

• Comfortable embracing change and more importantly, failure, and learning as we go. 

• Exceptional verbal and written communication skills. 

• Knowledge of Salesforce, Outreach, and other sales tools. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 

• Paid Maternity/Parental Leave Program 

• Flexible Time Off Program 

• Paid Sick Leave and Paid Emergency Leave 

• Floating Holidays (2 days/year) 

• Wellness Days (1 day/quarter) 

• 401K Match  

• Competitive Salary, Performance Bonus & Equity 

• Variety of voluntary benefits, such as, short term disability 

• Referral Bonus Program 

• Fun Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of $105,000 for this role.  The full base pay range for this position in our architecture is $66,140 - $110,141. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

#LI-JN1

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.