Senior Strategy Operations Manager

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI 

Role Description:

As a Senior Strategy Operations Manager, you’ll be at the center of ShipBob’s most critical and high-impact initiatives. You’ll lead large-scale, zero-to-one programs, shape companywide long-range and OKR planning, and jump into high-stakes, high-ambiguity projects that need a sharp mind and steady hand. This is a highly visible role with regular exposure to ShipBob’s Senior Leadership Team and CEO. 

You’ll report to the VP of Strategy Operations, a key leader in a centralized team reporting directly to the CEO. 

What you’ll do:

• Steer and execute large, cross-functional programs and strategic initiatives from zero to launch. 
• Build analysis, frameworks, business cases, and whitepapers to support senior decision-making. 
• Partner closely with the VP of Strategy Operations and senior leaders to shape and execute company strategy. 
• Operate autonomously across multiple business units—navigating ambiguity, aligning stakeholders, and delivering impact. 
• Act as a "special ops" resource, owning critical initiatives that are urgent, undefined, or without clear ownership. 
• Run strategic planning cycles—ensuring business units deliver rigorous, ROI-backed plans on time. 
• Transition matured initiatives to operational teams with a sound handoff plan and knowledge transfer. 
• Spot inefficiencies or procedural gaps in workflows and lead effective change management initiatives. 
• Influence across all levels—bringing people, process, and tech together to create scalable solutions. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table:

• MBA or equivalent experience (e.g., startup founder, management consulting, senior operations leader). 
• 6–10 years of experience in business operations, strategy, program management, or general management. 
• Executive-level communication skills—both written and verbal—with experience presenting to C-suite leaders. 
• Excellent data fluency, with experience using SQL and BI tools to turn insights into action. 
• Demonstrated track record leading cross-functional projects in high-growth or fast-changing environments. 
• Comfort working in ambiguity with a bias toward action and accountability. 
• Logistics or eCommerce experience is a plus but not required. 

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Flexible Time Off Program 
• Paid Sick Leave  
• Floating Holidays (2 days/year) 
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $131,209 - $218,681. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.