Product Manager

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI 

Role Description: 

As a Product Manager at ShipBob you will own, manage, and execute your product roadmap to deliver value to ShipBob’s customers around the globe.   

ShipBob is investing heavily in expanding its robust omnichannel fulfillment technologies to help e-commerce businesses fulfill orders that meet compliance requirements across different marketplaces and retail channels, both online and offline. This investment area requires an experienced Product Manager to spur innovation on behalf of global e-commerce merchants, marketplaces such as Amazon, Walmart, and TikTok Shop, as well as retailers worldwide. As a Product Manager on the Retailer & Marketplace Compliance team, you will be responsible for driving growth in key areas of expansion for our merchants and for optimizing ShipBob’s product offering across the globe.  

This role is for someone with a background in logistics specifically working with big box retailers. In Product, we believe in being outcome-driven and testing and measuring everything so we can collectively take ownership of our results. This role reports to the Director, Product Management. 

What you’ll do:

• Steer the growth of the B2B business by innovating on behalf of our merchants, fulfillment partners and retailers worldwide. Deliver go-to-market product strategy, lead successful initial launches, and facilitate the development of tools for efficient and compliant fulfillment and great merchant and retailer experience.  
• Proactively gather industry and customer related information to build trust with customers and have engaging conversations. 
• Gather, investigate and synthesize various data sources to measure impact of current products and to influence new product development.  
• Prioritize, track, coordinate and communicate progress for strategic cross functional projects. 
• Define and clearly prioritize a one year product roadmap that you can communicate across the business, recalibrating this roadmap once quarterly. 
• Work in an ever changing environment and successfully communicate both verbally and in writing, across the team and other cross functional channels (your scrum team, customers and your managers).  
• Create resources to solve complex problems. You are a constant purveyor of new and innovative technologies that can help teams succeed. 
• Build a roadmap that demonstrates a vision that builds on existing product strengths while finding areas for innovation that fit clearly within the overall product vision. 
• Be resourceful and scrappy - you can find the information you need to inspire decision making. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table:

• Logistics and Fulfillment experience. 
• Experience with creating workflows to solve complex retailer requirements, compliance and documents. 
• Deep understanding of operational flows and WMS. 
• Industry experience with e-commerce, retailer, and marketplace platforms. 
• Nice to have: 
  • Familiarity with EDI integrations and documentation. 
  • Product management experience. 
  • An MBA. 
  • CSM or equivalent scrum certification. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Flexible Time Off Program 
• Paid Sick Leave  
• Floating Holidays (2 days/year) 
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $108,567 - $180,945 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on the Company's plans and in accordance with the Company’s policies. 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.