Manager, Retail Logistics & EDI

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI. Candidates based in CA, IL, TX, or PA are strongly preferred.

Role Description: 

We’re seeking a Manager, Retail Logistics &  EDI to lead the strategy, execution, and continuous improvement of our retail fulfillment and EDI operations. This role owns logistics and EDI performance across our most critical retail accounts. The ideal candidate brings a deep understanding of retailer compliance, EDI architecture, routing, and 3PL performance, along with strong leadership skills to influence cross-functional partners, drive issue resolution, and scale operational excellence.  This role reports to the Director, B2B and Retail Fulfillment, who also serves as the backup for this role. 

What you’ll do: 

Team Leadership and Cross-functional Partnership  

• Serve as operational lead for retail EDI merchants in retailer calls, EDI partnership meetings, merchant escalations, and business reviews. 
• Partner with internal teams (Engineering, Product, Implementation, Fulfillment Operations, Sales) to optimize systems and remove friction from go-live to outbound flow for all retail EDI merchants. 

Process Ownership and Improvement 

• Identify gaps in training, tooling, or SOPs and work to implement scalable solutions. 
• Own documentation, performance metrics, and internal training for all things related to outbound routing and EDI execution. 
• Develop, document, and continuously improve SOPs related to retailer routing guides, collect carrier scheduling, and outbound shipping standards. 

Retail Routing and Compliance 

• Maintain and audit routing guides and shipping instructions across all retailer accounts; ensure fulfillment teams are trained and updated on changes. 
• Responsible for ensuring the organization remains fully compliant with GS1 retail standards. 
• Serve as subject matter expert for GS1 identification standards including GTIN, GLN, SSCC, and UCC-128. 

EDI Oversight and Execution 

• Lead and manage new EDI projects, ensuring successful onboarding of trading partners and integration with internal systems. 
• Continuously identify and implement process improvements to enhance the efficiency, accuracy, and scalability of EDI operations. 
• Go-to expert for all aspects of the EDI technology stack in support of communications, data transformation and integrations. 
• Provide post-production support internally and externally to ensure implementations are successful and all updates to payment terms, shipment modes, and other configurations are deployed successfully minimizing operational disruptions and retailer chargebacks. 
• Translate business opportunities and retailer requirements into EDI mapping specifications and product requirements for engineering team and EDI partners. 
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• 7 + years of experience in supply chain management. 
• 5+ years of experience in operations and/order management. 
• 2+ years experience in EDI implementation / support preferred. 
• 2 + years experience in ERP system preferred. 
• Experience with barcode label design software and standards. 
• Strong critical thinking and problem solving skills. 
• Capable of communicating and expressing ideas clearly and concisely, in both written and verbal formats. 
• Background in WMS computer systems. 
• Ability to clearly articulate technical topics to a non-technical audience. 
• Must be able to travel up to 30% of the time. 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $86,670 - $144,450. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Flexible Time Off Program 
• Paid Sick Leave  
• Floating Holidays (2 days/year) 
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.