Merchant Implementation Manager

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI 

Role Description:

We are looking for a Merchant Implementation Manager to lead the onboarding process for new merchants joining ShipBob. In this role, you will guide merchants to configure and optimize software and fulfillment services confidently. Your adept problem solving, decision making, project management and strong communication skills will swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success. This role reports to the Director, Merchant Implementation.

What You’ll Do: 

• Project Mangement:  
  • Establish and maintain communication with key stakeholders and set expectations for project timelines and milestones. 
  • Monitor task completion to ensure alignment with project deadlines. 
  • Maintain comprehensive project documentation, including meeting notes, timelines, progress report and key deliverables. 
• Consultation: Understand Merchant Needs and Goals 
  • You will review solutions requirements and success criteria for the project and consult the merchant through onboarding ShipBob. 
  • Serve as the primary point of contact and advisor across multiple merchants during the implementation phase. 
• Configuration: Assist Merchants to Setup and Optimize the ShipBob Software 
  • Configure ShipBob solutions and services to meet the merchant's goals based on the Scope of Work (SOW) provided by ShipBob Solutions Engineers. 
  • Support our merchants to configure standard integrations with ShipBob's software solutions, successfully utilize them to manage their order fulfillment. 
  • Work directly with ShipBob Operations teams to coordinate and develop the setup and roll out of our fulfillment services to ensure seamless operations. 
• Onboarding: Coach and Guide Merchants to Success 
  • Educate and train the main point of contact on effectively utilizing the ShipBob dashboard and services, providing tailored guidance based on the merchant’s specific needs and dashboard configurations. 
• Adoption: Drive Merchant Use of Key ShipBob Features 
  • Align merchant objectives with ShipBob’s capabilities to drive the use and adoption of key functions and features. 
• Travel: Up to 10% travel required.
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Minimum of 2 years of experience in Merchant Implementation, Merchant Success, or a similar role. 
• Excellent presentation skills with the ability to engage and educate diverse audiences. 
• Excellent project management skills with a proven track record of delivering results. 
• Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. 
• Exceptional verbal and written communication skills. 
• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. 
• Experience with E-Commerce platforms such as Shopify, BigCommerce, Magento or WooCommerce is highly valued. 
• Bonus: Experience using Jira, Excel, PowerPoint, Monday, Salesforce, or similar tools. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Flexible Time Off Program 
• Paid Sick Leave  
• Floating Holidays (2 days/year) 
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $54,806 - $91,344. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.