Director, Sort Center Operations

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Title: Director, Sort Center Operations

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, W

Role Description:

The Director of Sort Center Operations will own the end-to-end operations of ShipBob’s Sort Center network. This leader will oversee four Sort Centers across North America that process volume generated by our spoke sites and Innovation Centers. The Director will be responsible for driving operational excellence, ensuring delivery estimation accuracy, scaling network capabilities, and enabling world-class merchant and customer experiences.

This role requires a strategic leader with deep operational expertise, the ability to scale teams and processes quickly, and a strong data-driven mindset. The Director will report to the Sr Director of Operations and work closely with Product, Supply Chain, and the Transportation team to deliver ShipBob’s growth goals.

What you’ll do: 

• Network Leadership: Lead the end-to-end operations across all North American sites, ensuring consistent execution and scalable processes
• Operational Excellence: Drive accuracy in delivery estimation and reliability of outbound shipments to enhance merchant and customer satisfaction
• Scaling & Growth: Develop and implement strategies to support rapid expansion of the Sort Center Network in line with business demand
• Cross-Functional Partnership: Collaborate with Technology, Product and Supply Chain teams to optimize system performance, improve forecasting, and integrate new capabilities
• Process Innovation: Identify and implement process improvement that reduce cost per package, increase throughput, and improve on-time performance
• Team Development: Recruit, mentor, and develop high-performing operations leaders at each Sort Center
• Data & Metrics: Define KPIs, monitor performance, and use analytics to drive decision making and accountability
• Merchant-Centric Mindset: Serve as the voice of the merchant in operations-ensuring service levels, transparency and reliability remain at the highest standards

What you’ll bring to the table: 

• 8-10+ years of progressive leadership experience in operations, logistics, or supply chain, ideally with multi-site responsibilities
• Experience scaling high-growth operations, preferably in e-commerce fulfillment, parcel, or last mile logistics
• Strong analytical and problem-solving skills; proven ability to leverage data to drive improvements
• Strong leadership and communication skills with the ability to influence across all levels of the organization
• Track record of building high-performing, engaged teams in a fast-paced environment
• Deep understanding of network operations (hub-and-spoke, parcel sortation, or equivalent)
• Will require up to 50% travel to sites.   

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Flexible Time Off Program 
• Paid Sick Leave  
• Floating Holidays (2 days/year) 
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $131,450 - $175,266 for this role. The full base pay range for this position in our compensation architecture is $131,450 - $219,083. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

#LI-MW1

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.