Technical Solutions Engineer II

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote - India 

Role Description: 

As a Technical Solutions Engineer II, you will provide engineering services and support for end user computing infrastructure and applications. The Technical Solutions Engineer works with all business units across the organization to provide solutions to their technical needs and is involved when evaluating and implementing new technologies for ShipBob. The primary focus will be mobile device management, onboarding/offboarding automation, email, collaboration services, and setting hardware standards. This role reports to Senior Manager, Information Technology.  

What you’ll do: 

• Work with all business units to assess technology needs. 
• Build implementation plans to introduce new technologies to the organization or reconfigure existing technologies as needed following change management policies. 
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. 
• Design and implement solutions to meet business needs in Azure and other cloud platforms. 
• Be the escalation point for issues that are unable to be resolved by 1st and 2nd tier IT support. 
• Provide guidance and best practices regarding technologies pertaining to end user computing in a remote-first, cloud-first environment. 
• Work closely with the Security team to implement required security measures and controls. 
• Be available for on-call escalation support including weekends and holidays. 
• Troubleshoot and resolve system hardware and software issues. 
• Provide support for Windows desktops\laptops, MacBooks, printers, peripherals, networking infrastructure and other computer related devices. 
• Implement automation to remove manual dependencies across all IT functions. 
• Provide pertinent input during the change management process. 
• Work with 3rd party service providers to resolve issues as needed. 
• Participate in periodic maintenance and infrastructure improvement projects after hours, and on weekends. 
• Ensure all incidents are tracked in the Jira ticketing system. 
• Ensure consistent process implementation across the team through regular communication. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• 2+ years designing and implementing end user computing solutions in a cloud first environment. 
• 2+ years implementing and administering Microsoft Entra ID in an enterprise environment. 
• 2+ years designing and implementing MDM solutions such as Microsoft Endpoint Manager, Mosyle, JAMF, or AirWatch. 
• Familiarity with Azure Automation Accounts and Storage Accounts.
• Deep understanding of supporting a remote first, cloud first, end user computing environment. 
• Proficient in implementing policies and managing devices via Microsoft Intune\Endpoint Manager (compliance policies, conditional access, application deployment, AAD Join, Autopilot). 
• Advanced Windows and MacOS troubleshooting skills. 
• Deep understanding of Windows and MacOS best practices (Deployment, Security, Patching). 
• Experience packaging and deploying software via Microsoft Intune\Endpoint Manager. 
• Experience automating Windows driver installation using manufacturer supplied packages. 
• Experience writing, executing, and automating with at least one scripting language (Powershell, Go, Python, Bash). This should also include knowledge of source control in a production environment. 
• Working knowledge of Power Automate and Power BI. 
• Knowledge and/or experience implementing SSO and SCIM provisioning for 3rd-Party Applications.
• Deep understanding of cloud technologies and automation focused on end user computing solutions. 
• Ability to prioritize work based on department and production objectives. 
• Excellent written and verbal communication skills. 
• Solid Peer-to-Peer training and leadership skills. 

Nice to have: 

• Azure AZ-900 Certification. 
• Experience with creating custom PowerApps. 
• Experience with connecting and using various API endpoints such as Microsoft Graph and other 3rd-Party API endpoints.

Perks & Benefits: 

• Medical, Term & Accidental Insurance 
• All Purpose Leave (casual & sick time): 12 days 
• Earned Leave: 15 days 
• Public Holiday: 12 days 
• Generous Maternity & Paternity Leave 
• Quarterly Wellness Day 
• Work From Home Allowance 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.