Lead Solutions Architect

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. 
• Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. 
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. 

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI 

Role Description: 

As a Lead Solutions Architect at ShipBob, you will be a key technical leader within our Solutions Architecture team, driving strategy and execution of complex integration initiatives with our most critical partners and Mid-Market and enterprise merchants. You will own the direction of integrations across both custom and general-purpose solutions and play a pivotal role in mentoring team members, improving internal processes, and aligning teams to deliver the best solutions possible. 

You will continue to act as a senior technical advisor, while taking on a leadership role in solution design reviews, technical governance, and representing the team in strategic conversations across Sales, Partnerships, Engineering, and Product. 

This is a highly influential IC role that sets the technical bar for the Solutions Architecture team and helps ShipBob scale integrations in a repeatable, efficient, and partner-friendly manner. This role reports to the Senior Manager, Solutions Architect.

What you’ll do: 

• Support our sales team for integration buildouts that support our largest and most critical deals. 
• Serve as the go-to expert for API and ERP/ecommerce/marketplace system integrations, including NetSuite, Temu, Macy’s, and others. 
• Act as a technical escalation point for large or at-risk deals and integration projects. 
• Mentor junior Solutions Architects and establish internal best practices and reusable patterns and documentation for integration design. 
• Interface directly with customers to collect user requirements and system documentation.  
• Evaluate and improve the processes around scoping, documenting, and delivering integration projects. 
• Coordinate with executive-level stakeholders internally and externally to ensure alignment on integration priorities. 
• Support high-stakes merchants, developers, and partners on integrations projects that are built by them. 
• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• 6+ years of experience in roles that demand both customer interaction and technical prowess (e.g. Solutions, Sales Engineering, technical account management). 
• 6+ years of experience with integration development, APIs or IPaaS systems. 
• Strong track record of delivering complex API integrations in ecommerce, logistics, or SaaS environments. 
• Demonstrated experience leading cross-functional technical initiatives and mentoring or managing others. 
• Deep understanding of RESTful API design and ERP/Ecommerce platform architecture (e.g. NetSuite, Shopify, BigCommerce) 
• Excellent written and verbal communication skills demonstrated through a track record of clearly and concisely conveying information and ideas to all levels of the organization. 
• Familiarity with integration platforms (e.g. Workato, Celigo, Boomi, Paragon). 
• Familiarity with the 3PL/logistics space is a strong plus. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $146,291 - $185,000 for this role. The full base pay range for this position in our compensation architecture is $146,291 - $243,818. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). 

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.