Senior Partner Manager

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. 
• Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. 
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. 

Location: Remote in Australia, Sydney preferred  

Role Description: 

You’ll be deeply connected to our local go‑to‑market teams (sales, marketing, and enablement) from day one. While you’ll be part of our global Partnerships organization—8+ teammates operating across multiple time zones—your day‑to‑day collaboration will be primarily with our AU‑based commercial teams. This provides strong local alignment and camaraderie, backed by the tools, structure, and proven GTM frameworks that have driven success across our North American and UK markets. 

From a partner ecosystem perspective, you’ll primarily work with e‑commerce agency partners who resell, recommend, or influence ShipBob’s services. You’ll also engage with VCs, incubators/accelerators, and key technology platforms in our ecosystem (e.g., Shopify, BigCommerce, Adobe/Magento, NetSuite, Cin 7, and others). 

You’ll be accountable for generating measurable business impact—including revenue‑driving partner pipeline (lead flow, partner‑sourced opportunities, and influenced revenue) as well as program KPIs (new partner onboarding, revenue share performance, partner activity tiers, etc.). In addition to ongoing metrics, you’ll also own project‑based initiatives that typically span 1–2 quarters—for example, launching a co-marketing program with a strategic partner or standing up a new integration or referral workflow. 

This role reports to the Director of Partnerships with close collaboration and support from the broader Partner Management team—so while the role is AU‑focused, you won’t be operating solo. You’ll have access to established playbooks, partner data, and cross-functional partners who will help you hit your goals and grow the AU ecosystem. Although the immediate focus is AUS, we should expand APAC expansion opportunities. This individual will play a critical role in the future to break into new markets.  

What you’ll do: 

• Develop and Expand Agency Partnerships Across the AU. Identify, engage, and build relationships with agencies that support our core market of direct‑to‑consumer ecommerce brands. This includes marketing, design, development, systems integrators, and other service providers that can help broaden ShipBob’s reach within the AU 
• Collaborate with Local Teams at Key Technology Partners. Work closely with regional contacts at our strategic partners — including Klaviyo, Shopify Plus, Gorgias, ShipStation, and others — to drive co-marketing initiatives, partner enablement, and shared deal flow. 
• Grow and Nurture Existing Partner Relationships. Maintain and deepen relationships with current partners through regular touchpoints, ongoing education, quarterly business reviews, incentive programs, revenue share conversations, and additional engagement activities. 
• Drive Significant Annual Revenue Through Partnerships. Generate substantial partner-influenced and partner-sourced pipeline through co-marketing campaigns, co-selling motions, and broader business development strategies. 
• Represent the Voice of AU Partners Internally. Serve as the advocate for our AU partner ecosystem across internal teams, including Product, Sales, Account Management, Marketing, and Onboarding, ensuring partner needs and feedback are clearly communicated and prioritized. 
• Manage Partner Infrastructure and Operational Tracking. Oversee and maintain the systems and tools that support all AU partner activity, including: 
  • Partner Directory 
  • Salesforce partner records and related lead generation workflows 
  • Partner pages on ShipBob.com 
• Represent ShipBob at Industry and Partner Events 
  Act as a ShipBob ambassador at partner-focused events, conferences, and trade shows across your region. 
• Perform Other Duties as Needed 
  Take on additional responsibilities that contribute to the success of the Partnerships team and the broader organization. 

What you’ll bring to the table: 

• Deep Understanding of the AU Ecommerce Ecosystem 
  Strong familiarity with the AU direct‑to‑consumer ecommerce landscape, including agencies, tech platforms, and service providers. You’ll bring relevant industry experience, existing relationships, and a clear understanding of how ecommerce brands operate and scale in the AU market. 
• Technical Aptitude and Integration Awareness 
  While you don’t need to be an engineer, you should be comfortable navigating how integrations, APIs, and ecommerce technology ecosystems work. Many of our strongest partnerships involve technical enablement, so the ability to understand integration workflows and speak confidently with technical and non‑technical stakeholders is essential. 
• Proven Business Development Maturity 
  You should bring experience owning and managing high‑value partnerships, negotiating agreements, structuring revenue‑driving initiatives, and influencing stakeholders to achieve shared outcomes. This role impacts a significant portion of our AU partner‑sourced and partner‑influenced revenue, so strong commercial instincts are key. 
• Entrepreneurial, Self‑Starter Mindset 
  This role offers autonomy — and expects it. You should thrive in a fast‑moving environment, build strategies from scratch, make decisions with imperfect information, and proactively identify new opportunities to grow the partnership ecosystem. 
• Exceptional Communication & Attention to Detail 
  You’ll interface with top‑tier partners and ShipBob leadership. Clear, precise communication — both written and verbal — is critical, along with the ability to manage details across multiple initiatives, contracts, and partner conversations. 
• Willingness to Dive In and Solve Problems 
  No ivory towers here. You should be comfortable rolling up your sleeves, collaborating directly with partners, merchants, and cross‑functional teams at any level to quickly diagnose challenges and drive solutions. 
• Ability to Prioritize and Scale Yourself 
  This role is not a traditional sales position, but it does carry revenue targets. That means focusing on high‑leverage activities, delegating or automating repeatable work, and driving results through others — not just through individual execution. 

Perks & Benefits:  

• Health and Wellness Benefits Stipend 
• WFH Phone/Internet Stipend 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

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We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). 

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.