(Associate) Revenue Operations Analyst

This position is located at our headquarters in Santa Barbara, CA or Remote in Continental US.

About ShipHawk

ShipHawk is the premier order fulfillment software for ERP connected companies. We work with high volume retail, wholesale and eCommerce companies that have outgrown basic warehouse and shipping software.

Come join us as we transform one of the last massive old-school industries into a transparent, efficient market, benefiting both retailers and consumers.  Join a startup where you can make an impact, grow your career, and have a voice.

5 Reasons Why You Want to Work with Us:

1. You want to work with a team that is competent, confident, passionate, and focused on achieving big goals.
2. You want to work on a product with the potential to grow into a billion dollar business, become a household name, and help millions of people. 
3. You want to have a voice. 
4. You want to be part of a fun and healthy culture. 
5. You want to work at a company that will provide an opportunity to get to the next level of your career.

What We’re Looking For In You:

We are looking for an all-star skill set: efficient, organized and follows through on commitments. You're intelligent, have great analytical skills and pay attention to detail. In addition, you're calm under pressure, have a great work ethic and communicate well.

About the Opportunity:

Reports to: Senior Manager, Business Intelligence & Analytics

Department: Revenue Operations 

The Revenue Operations Analyst will collaborate across departments at ShipHawk to facilitate internal revenue operations, sales and marketing analysis, and sales / finance functions of the business. They will be responsible for providing analysis and actionable insights from the top to the bottom of the customer funnel, from a diverse set of data sources that cover the entire customer lifecycle. The ideal Analyst candidate will possess excellent written and verbal communication skills along with a sense of curiosity and drive to look deeper into the data available, extract valuable insights, and present them to others in a concise and understandable manner.

Responsibilities:

• Collaborate within a RevOps team focused on Internal Revenue Operations: Sales, Marketing, Account Management, and Finance
• Perform sales finance functions: customer onboarding, invoice draft generation, pre deal desk approval review, and monthly revenue audit
• Evaluate and implement improvements in workflow between customer-facing and backing applications.
• Perform sales analysis and operations and implement improvements: Salesforce administration, pipeline analysis, assist with establishing and tracking KPIs and other key metrics
• Drive process improvements and manage day-to-day functions of Salesforce, including automations, reporting, data integrity, troubleshooting, and maintenance.
• Act as first Point of Contact for Revenue Teams 
• Advise teams and system owners with middleware processes that fill in gaps between cloud-based data sources
• Design, drive adoption and implement new processes and tools cross functionally to support Revenue Team goals
• Provide training and support to revenue teams on adopted systems/tools and expectations; ensure data integrity to support timely/accurate reporting  
• Support manager with data integrity of revenue tools (Currently: Looker, Outreach, HubSpot, Salesforce, Chili Piper, PandaDoc, Zapier and LinkedIn Navigator)
• Collaborate with FP&A team to ensure the right insights are tracked; flagging any risks or opportunities that relate to Revenue Team goals 
• Identify and recommend areas for revenue improvement to maximize new revenue generation and net revenue retention.
• Support revenue recognition, billing, and collections process with FP&A Team
• Support Finance with Revenue Team commissions and underlying data integrity
• Other duties as assigned by the Manager. 

Position Requirements:

• 1 -3 years experience, preferably in a revenue operations or analyst role within a hyper-growth SaaS environment
• We welcome applications from recent graduates in Business, Economics Majors
• CRM Administrator experience required (e.g. Salesforce, Hubspot, Pipedrive)
• Business Intelligence tool (e.g. Looker, Tableau, Power BI)
• Bachelor’s degree in business-related field
• Proficiency in Excel or Sheets, strong logical reasoning and data manipulation skills
• Strong understanding of cloud-based software data structures and workflows
• Ability to work in a highly dynamic, constantly changing environment
• Curiosity to explore and assume new areas of responsibilities

What we Offer:

• Salary Range: $69,000 - $85,000 (based on location and experience)
• Fully Remote Role
• Flexible Time Off 
• 11 Paid Holidays
• Paid Parental Leave
• Medical, Dental, Vision Insurance  - covered 100% by employer
• 401(k)
• Basic Life Insurance
• Remote Virtual Team Events

ShipHawk provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.