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Store Manager

London, UK

Shop Around the Corner is an independent bookstore that was founded in 1926 in New York, NY. We have since grown to have stores across the United States and Europe. We believe in the power and longevity of the written word. And we believe that books influence thought. Through our carefully curated selection, we hope to create a space for our community to continue to learn and grow as readers.

 

The Store Manager manages the day to day operation of the store as Manager On-Duty in conjunction with the management team to maximize sales and customer service. The Co-Manager may also be responsible for one of the following categories: book, buyback, or media.

Roles and Responsibilities

  • Maximizes profits and customer service by operating the store in adherence with all store policies and guidelines.
  • Operates the store as the Manager On-Duty in accordance with the MOD Responsibilities Policy.
  • Works with the Management team to achieve a grade of “B” or higher on each Store Appraisal Report.
  • Maintains the physical security of the Second & Charles store they are assigned, and in doing so is a key-holding member of management.
  • Ensure customer satisfaction on a day-to-day basis.
  • Ensuring that all customers are greeted, invited back, and satisfied with their purchases.
  • Customer complaints are handled to a satisfactory conclusion.
  • Daily maintenance of category merchandising in all departments.
  • Maintaining all aspects of the store’s operational requirements in order to ensure that exemplary customer service standards are achieved daily.
  • Sales, payroll, inventory, merchandising and housekeeping functions at all times.
  • Ensures consistent standards and training for determining book conditions and purchase prices.
  • Reviews buying reports for all buyers to ensure compliance with Second & Charles policies and standards.
  • Monitor process times for book buying. Ensure that process is operating most efficiently at all times.
  • Supervise the following Associates/Departments to achieve maximum sales and profits:
    • Intake
    • POS
  • Reviews transaction reporting for all intake associates to ensure acceptable credit/cash ratio.
  • Reviews transaction reporting for all cashiers to monitor line item markdowns, voids, and compliance with Second & Charles policies and standards.
  • Monitors process times for new product intake/offer completion. Ensure that process is operating most efficiently at all times.
  • Maintain POS/Intake supply levels.
  • Perform audits to ensure that all cash handling procedures are being followed by Associates/Managers.
  • Communicate supply needs to General Manager weekly.
  • Complete additional assignments as needed.

Job Requirements

Qualifications and Education Requirements

  • 21 years of age or older
  • High school diploma or equivalent, some college preferred
  • Previous experience in a supervisor role
  • Successful completion of all required background screenings 

Preferred Skills 

  • Computer and cash register skills 

Physical and Environmental Requirements

  • Must be able to stand and walk for extended periods of time.
  • Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
  • Must be able to lift or team lift objects up to 50 lbs., with or without assistance.
  • Must be able to communicate using speech, sight, and sound with or without assistive device.
  • Must be able to stand, walk, climb, bend, stoop or crouch while performing daily activities of the job. 

 

Equity is at the heart of our mission at Shop Around the Corner. We have a deep commitment to pursuing diversity and striving for equity. Shop Around the Corner is an equal opportunity employer. Candidates of all backgrounds are encouraged to apply. 

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

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