Product Manager

ShopFully is the tech company leader in Drive To Store that connects millions of shoppers with the stores around them. We help people save time and money and make smarter shopping decisions and we support retailers and brands engaging with consumers throughout the customer journey, from online research to in-store shopping.

With our proprietary websites and apps, a network of publishers and digital platforms and our proprietary tech solutions, we reach 200 millions users globally.

We joined MEDIA Central Group in 2023 and we are now a partner to over 500 top retailers and brands in 25 countries across Europe, Australia and Latin America.

We’re a team of over 450 people focused on Digital Retail, spanning 30 different nationalities, with a mission: reinventing local shopping worldwide.

Are you ready to join us?

WHO WE'RE LOOKING FOR 🔍

Play a critical role in defining, communicating, and executing the product strategy. Gather feature requests, schedule releases and coordinate sprints.  Work across multiple functional groups to define and deliver new products and features, as well as identify opportunities to improve existing products.  Be a leader and an influencer, getting cross-functional alignment and driving teams to deliver compelling products that address customer needs, on time and with great quality.

WHAT YOU'LL DO 💪🏻

As a Product Manager you will be responsible for:

Deliver:

• Accountable for effective product backlog management; develop scope and define backlog items (epics/features/user stories) and prioritize based on the overall product strategy and business objectives.
• With a broader (i.e. vertical-level) vision and strategy set, lead continuous discovery to prioritize and drive development of supporting product opportunities.
• Accountable for each stage of the development process and final product.
• Lead the development team to ‘productize’ the feature set to avoid delivering custom one-off solutions.
• Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.
• Work with the Product Designer to validate potential solutions with customers.
• Lead the development team to define & refine the team’s mandates & KPIs.
• Develop appropriate detailed specifications for the product features so they are clearly understood by the development team.
• Support the development team by describing & documenting the feature’s intended functionality.
• Communicate the business value that is delivered at the end of every sprint.
• Identify risks & blockers and manage them to mitigate their impact.
• Partner with Data Science/Analytics to properly size an opportunity.
• Define key metrics to measure feature success or failure; ensure measurement is done on every feature, make go/no go decisions based on measurements.
• Work with the development team & Data Science/Analytics teams to ensure all KPIs are measurable & actively tracked.

Listen:

• Gain a deep understanding of and empathy for customers’ needs & problems through data analysis, product discovery sessions, direct input from stakeholders and conducting research.
• Work with the Market Research team to conduct research and obtain consumer feedback to craft products and features.
• Regularly perform product and competitive analyses which are used to recommend strategies that improve the product’s market position and improve quality over product competition.
• Collect and analyze feedback from customers, stakeholders and cross-functional teams to shape requirements, features and end products

Vision:

• Develop and own the product roadmap.  Work with internal customers to analyze the needs and align the product roadmap to strategic goals.
• Frame customer problems to explain why improvements are needed, and how they fit into the product roadmap/strategy.
• Influence the product strategy to get buy-in up-down-across the organization (up to leaders, down to development teams and across to peers & stakeholders).
• Collaborate with other product managers to ensure consistency and compatibility across all Flipp products.

Trust:

• Work with Engineering, Agile Delivery and Product Design to function effectively as a cohesive development team.
• Collaborate with stakeholders during the visioning and concept development of the product.
• Develop working relationships with customers to facilitate product discovery.
• Identify and help customers understand the business model, value and value proposition.
• Act as an ambassador for the product and as the primary contact for queries related to the product; represent the team in front of stakeholders and customers.
• Communicate progress on milestones to the entire company on a regular basis.

Team Leadership:

• Work with Engineering and Product Design to function effectively as a cohesive team.
• Monitor team health and take measures to address any team health issues.
• Review with the development team the progress made against team milestones on a regular basis.
• Manage & motivate the team to consistently deliver high quality products on time

WHAT YOU'LL NEED 🪄

• Bachelor’s degree in relevant discipline
• 2+ years of software product management experience taking B2C/B2B products to market and seeing them through multiple iterations.
• Strong analysis skills: Understands what questions to ask, and where to ask them. 
• Has demonstrated taking a sound data-driven approach in decision making (via KPIs and metrics). Aware of the tools at their disposal, and can utilize data to derive the correct conclusions. Able to ask questions to challenge the data and conclusions of others.
• Experienced communicator: Competent listening, verbal, visual, and written communication. Comfortable with presenting their ideas. Documents meetings, actions, ideas, etc. in a way that is easy to follow and understand. Knows some techniques to manage stakeholders and partners effectively.
• Has experience navigating through conflicting priorities, turning ambiguity into clarity in a fast-changing environment.
• Competent at positioning features/benefits for customers. Can sell their product effectively to internal stakeholders
• Strong fluency in English, to daily communicate with the Canadian colleagues;

WHAT WILL HELP YOU THE MOST 🙌🏻

• High growth expectations and a willingness to push yourself and your colleagues to achieve them;
• Strong communication skills to convey technical concepts and points to non-technical people outside of immediate team;
• Participation in ceremonies and meetings that contribute to the functioning of the team; making suggestions for process improvements within the context of the team; debating with the team and discerning estimations of work items.

WHAT YOU'LL FIND AT SHOPFULLY 

🌎 An opportunity to build your experience in an internationally growing scale-up company;

🕶️ A young and informal work environment;

🏡 Flexible work arrangements encouraging smart and/or full-remote working;

💻 Company laptop and all you need to set up a proper home-working station;

🍕 Meal vouchers (yes, also while working remotely!);

🙌🏻 Annual token to spend on our Welfare Platform.

💡 1.5 hour of Learning Time per week.

🌎 LOCATION: Looking for an exciting international career opportunity while staying in Italy? This is your chance!

ShopFully is part of the same group as Flipp, a leading Canadian company, and we’re looking for talented professionals to join us. You’ll be hired in Italy while working directly within Flipp’s organization, in a fast-paced, innovative environment. 

Since you’ll be collaborating with colleagues across different time zones, a bit of schedule flexibility will help you stay connected with our amazing teams in Canada!

If you’re excited about joining a dynamic, international team, working on cutting-edge projects, and expanding your career globally—without leaving Italy—we’d love to hear from you! 🚀

If you choose to apply for this specific job position and submit your application, which may include personal data such as your identifying details, contact information, curriculum vitae, cover letter, professional qualifications, and/or employment history, please be informed that your data may be shared with our Affiliates*, including Offerista Group GmbH and Flipp Operations Inc. The aforementioned entities will act as joint controllers for the limited purpose of intra-group sharing related to the evaluation of candidates’ applications. This means that your data may be processed by the Affiliate to assess your application and, if deemed suitable, to contact you regarding potential employment opportunities. However, please note that from the moment an Affiliate initiates direct contact with you and engages in any further processing of your personal data beyond the initial intra-group sharing for evaluation purposes, such Affiliate shall act as an independent data controller. In such cases, the processing of your personal data will be subject to the specific privacy policies that can be found here.

* Affiliates shall mean any entity that directly or indirectly controls, is controlled by or is under common control with ShopFully SpA and its Affiliates’ subsidiaries, meaning any entity which is directly or indirectly controlled by the Affiliates.

In such cases, the processing of your personal data will be subject to the specific privacy policies that can be found here.