CRM Administrator, HubSpot

We are the platform turning browsing into shopping. We connect 200 million shoppers with deals they love while boosting local sales for hundreds of top retailers and brands.

We help consumers save time and money while making smart shopping decisions, and we support retailers and brands in engaging customers from online research to in-store purchases.

Ready to spark your growth with us? 🚀

WHO WE LOOK FOR 🦄

We are looking for a CRM Administrator, HubSpot to act as the primary administrator for our company’s HubSpot CRM, while supporting the broader sales technology strategy across our organization. As our CRM ecosystem evolves, this role will also bring transferable skills to support Salesforce administration and play a key role in future migration efforts.

This role blends technical CRM administration with business partnership. You will be a key contributor in collaborating with stakeholders across External Partnerships, Finance, Data Enablement, and Product Marketing to gather requirements, test solutions, troubleshoot issues, and deliver changes that improve efficiency and user adoption. The right candidate will thrive in a collaborative environment, translating business needs into effective CRM solutions while maintaining a focus on adoption, data quality, and end-user experience.

WHAT YOU WILL DO 🏄

HubSpot CRM Administration

• Serve as the primary administrator for HubSpot CRM, including user management, configuration, workflow automation, and data quality.
• Troubleshoot and debug HubSpot issues, escalating to vendors or technical teams when required.
• Apply transferable CRM skills to assist with Salesforce administration and configuration, where applicable.

Stakeholder Partnership & Collaboration

• Act as a key contributor in gathering and documenting business requirements for HubSpot enhancements
• Support solution design discussions, ensuring technical configurations align with business objectives.
• Contribute to User Acceptance Testing (UAT), including test script creation, execution tracking, and feedback resolution.

Process Improvement & Adoption

• Identify and recommend process improvements to increase efficiency, accuracy, and adoption of HubSpot.
• Develop training materials, documentation, and user guides to support system changes and best practices.
• Act as an internal advocate for the effective use of CRM tools and data.

Reporting & Insights

• Build and maintain dashboards and reports in HubSpot that provide visibility into pipeline, activity, and performance metrics.
• Collaborate with analytics teams to ensure data is accurate, consistent, and aligned to business reporting standards.

WHAT YOU WILL NEED 🪄

• 3–5 years of hands-on HubSpot CRM administration, including workflow automation, data management, and system configuration.
• Proficiency in HubSpot CRM, including Sales Hub and Marketing Hub features.
• Ability to design and maintain dashboards, reports, and automation workflows.
• Familiarity with Salesforce administration best practices.
• Proven track record in requirements gathering and translating business needs into functional CRM solutions.
• Experience planning, managing, and executing User Acceptance Testing (UAT).
• Experience working cross-functionally with Sales, Marketing, and Finance teams.

👉 At our company, we value diversity and actively encourage it — we believe a variety of perspectives and backgrounds makes us stronger. We focus on potential rather than on having a “perfect” CV. If this role excites you and you believe you could grow into it — even if you don’t tick every single box in the requirements — we’d love to hear from you!

LOCATION 🌐 

Looking for an exciting international career opportunity while staying in Italy? This is your chance!

Shopfully is part of the same group as Flipp, a leading Canadian company, and we’re looking for talented professionals to join us. You’ll be hired in Italy while working directly within Flipp’s organization, in a fast-paced, innovative environment. 

Since you’ll be collaborating with colleagues across different time zones, a bit of schedule flexibility will help you stay connected with our amazing teams in Canada!

If you’re excited about joining a dynamic, international team, working on cutting-edge projects, and expanding your career globally—without leaving Italy—we’d love to hear from you! 🚀

 

WHAT YOU WILL FIND AT SHOPFULLY 🤗

🌎 An opportunity to thrive in a rapidly scaling multinational company

🕶️ A vibrant, informal, and inclusive work environment

🧠 We champion autonomy, flexibility, and a hybrid work model, empowering you to own your work

📚 Access to learning opportunities and regular feedback sessions

🍓 Enjoy our central, modern offices featuring fresh snacks, coffee (including vegan options!), and ergonomic setups

🎉 Engage in meaningful team events: offsites, happy hours, company parties and celebrations that unite us beyond daily tasks

💻We provide all the necessary equipment for you to work effectively and set up your workspace, wherever you are

🧰 Benefit from additional country-specific advantages based on local contracts and practices

 

WHO WE ARE 💜 

We’re a team of 450 people (and counting!), from 30 different nationalities. We’re on a mission to innovate, and we believe the key to that is seeing the world through a variety of perspectives. That’s why building a more diverse team, as well as bringing in even more talent, is so important for us.

 

If you choose to apply for this specific job position and submit your application, which may include personal data such as your identifying details, contact information, curriculum vitae, cover letter, professional qualifications, and/or employment history, please be informed that your data may be shared with our Affiliates*, including Offerista Group GmbH and Flipp Operations Inc. The aforementioned entities will act as joint controllers for the limited purpose of intra-group sharing related to the evaluation of candidates’ applications. This means that your data may be processed by the Affiliate to assess your application and, if deemed suitable, to contact you regarding potential employment opportunities. However, please note that from the moment an Affiliate initiates direct contact with you and engages in any further processing of your personal data beyond the initial intra-group sharing for evaluation purposes, such Affiliate shall act as an independent data controller. In such cases, the processing of your personal data will be subject to the specific privacy policies that can be found here.

* Affiliates shall mean any entity that directly or indirectly controls, is controlled by or is under common control with ShopFully SpA and its Affiliates’ subsidiaries, meaning any entity which is directly or indirectly controlled by the Affiliates.