Manager, Client Strategy

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world’s leading brands to build dynamic, high-impact creator programs. Today’s most influential creators use ShopMy to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products.

We’ve just closed an incredible $77m Series B funding round led by Bessemer, fueling our mission to redefine the creator economy. If you're passionate about delivering exceptional product solutions and shaping the future of digital marketing, we want to hear from you!

About the role…

We’re hiring a Manager, Client Strategy to join our Success team and lead the strategic management of a portfolio of top-tier brands. In this highly client-facing role, you’ll serve as a trusted partner to marketing executives—many in the luxury fashion and beauty space—working to retain and grow their business through data-backed affiliate and creator strategies. You’ll also collaborate cross-functionally to deliver exceptional client experiences and help scale ShopMy’s brand success model.

Your Impact to The Role:

• Serve as a strategic advisor and relationship owner for high-profile brand accounts
• Partner with Sales to align on goals and unlock upsell opportunities
• Deliver data-driven insights and strategic recommendations that lead to client growth
• Proactively identify and solve day-to-day business challenges across your portfolio
• Elevate conversations with brand stakeholders to maximize value and investment in ShopMy
• Escalate meaningful product feedback to influence product development
• Represent the voice of the client internally and ensure an exceptional experience across touchpoints
  
  

You Are Energized By:

• Building lasting relationships with leading brands in fashion, beauty, and lifestyle
• Acting as a key driver of business growth through data, creativity, and strategic thinking
• Working cross-functionally in a fast-paced environment where you can make an immediate impact
• Leading clients through affiliate and creator strategies that perform
• Taking initiative and ownership in solving challenges and exceeding expectations
  
  

What We Are Looking For:

• 5+ years in strategic, client-facing roles, such as account management or management consulting
• Proven experience supporting high-profile or luxury brand clients
• Bachelor’s Degree
• Strong track record of retention, upsell, and elite client service
• Excellent communication and problem-solving skills
• Strategic thinker who can connect the dots and proactively drive value
• Comfortable with ambiguity and fast-paced environments
  
  

Bonus Points:

• SaaS Customer Success experience
• Experience at a remote startup
• Deep understanding of affiliate marketing and the creator economy
• Familiarity with Salesforce
• Ability to execute under tight timelines and shifting priorities
  
  

Our teammates are provided benefits such as:

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Reimbursements up to $200/month to spend on teammate outings
• 401k program (3% automated contribution from ShopMy!)
• ClassPass Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO