Manager, Client Strategy

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world’s leading brands to build dynamic, high-impact creator programs. Today’s most influential creators use ShopMy to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products.

We’ve just closed an incredible $77m Series B funding round led by Bessemer, fueling our mission to redefine the creator economy. If you're passionate about delivering exceptional product solutions and shaping the future of digital marketing, we want to hear from you!

About the role...

Client Strategy Managers are key partners to ShopMy's clients (brands), supporting day-to-day management and overall client satisfaction. The retention of our brands is at the forefront of ShopMy's focus, and will play a crucial role in our growth, scale and success. To be successful in this role, you must not only be organized, engaged, detail-oriented, and well-versed in how to advise on affiliate marketing programs... you need to be able to elevate our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Managers, Client Strategy are self-starters and able to act with limited guidance in a fast-paced environment.

Roles and responsibilities…

• Create a relationship as a deeply trusted advisor with brand executives (many in the luxury fashion and beauty sector)
• Partner with our sales team to understand business goals, expectations, and upselling opportunities of incoming clients
• Intensely focus on maintaining high retention rates and seeking opportunities to add features to the account with data backed suggestions
• Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
• Identify and create solutions for day-to-day issues impacting business across multiple accounts
• Deliver timely, accurate, and professional support to accounts, timeliness is key
• Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities. Strategically bring conversations "up a level" to make sure we're not losing opportunities to drive value for our brands 

Our non-negotiables….

• 5+ years’ experience in highly strategic, client-facing roles, such as account management or management consulting, preferably with large or luxury accounts
• Bachelor’s Degree
• Demonstrated experience exceeding customer expectations and delivering excellent client experience
• Natural ability to upsell and retain clients
• Clear track record of providing elevated and elite client experiences
• Ability to connect the dots to offer service, strategies and solutions proactively

Additional skills and attributes we’re hoping to find…

• SaaS Customer Success experience
• Remote startup experience
• Deep passion and understanding of the creator economy and marketing landscape
• Ability to execute under tight deadlines and urgent requests
• Familiarity with Salesforce

ShopMy offers a bundle of benefits on top of being a great place to work. 

Our teammates are provided benefits such as:

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Reimbursements up to $200/month to spend on teammate outings
• 401k program (3% automated contribution from ShopMy!)
• ClassPass Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO