Associate, Creator Experience (Concierge)

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world’s leading brands to build dynamic, high-impact creator programs. Today’s most influential creators use ShopMy to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products.

We’ve just closed an incredible $77m Series B funding round led by Bessemer, fueling our mission to redefine the creator economy. If you're passionate about delivering exceptional product solutions and shaping the future of digital marketing, we want to hear from you!

About the role...

ShopMy is seeking a highly organized, detail-oriented operator to join our team as an Associate, Concierge. In this role, you will execute day-to-day shop building and maintenance for a portfolio of managed creators. You will be responsible for link creation, shop upkeep, and basic platform support, ensuring creators’ shops remain accurate, active, and high-performing. This role is well suited for an early-career candidate interested in the creator economy who enjoys executional work, follows process well, and brings strong attention to detail.

Your Impact to The Role:

• Support a portfolio of managed creators and assist with their ongoing use and optimization of ShopMy.
• Help maintain creator shops by building links and keeping content accurate and up to date.
• Respond to creator questions related to basic ShopMy usage and link functionality.
• Review creator activity to understand overall engagement and performance trends.
• Share recurring feedback, issues, or observations with the broader team to help improve tools and processes.
• Highlight notable links, brands, or products when relevant to support continued creator engagement.

You Are Energized By:

• Executing clearly defined, process-driven work and getting the details right
• Maintaining accuracy and organization across recurring tasks and creator shops
• Supporting creators behind the scenes and keeping their shops running smoothly
• Checking things off a list and seeing tangible progress day over day
• Spotting small issues or inconsistencies and proactively fixing them

What We Are Looking For:

• Bachelor’s degree required
• 0–2 years of experience in creator support, customer experience, operations, or other execution-focused roles
• NYC-based
• Strong attention to detail and ability to follow defined processes consistently
• Clear written communication skills, especially when responding to creators or documenting work
• High level of organization, with the ability to manage recurring tasks across multiple creators
• Comfort working in a fast-paced environment with changing priorities
• Ability to collaborate effectively with teammates and escalate issues when needed
• Proficiency in Google Suite and comfort learning new tools and workflows
• An execution-oriented mindset with genuine interest in creators, commerce, and digital shopping behavior

Our teammates are provided benefits such as:

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Reimbursements up to $200/month to spend on teammate outings
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO