Manager, Creator Operations

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is revolutionizing the future of e-commerce by building the infrastructure for human-led curation at scale.

ShopMy enables brands to launch and scale high-impact, performance-driven creator programs, while empowering the most influential creators to monetize their influence and partner directly with the brands they love. Through this operating system, ShopMy powers consumers to discover and buy the world's best products through premium brands, culture-driving tastemakers, and authentic human curation.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the role...

ShopMy is seeking a highly organized, data-minded, and excellent operator to join our team as the Creator Operations Manager. In this role, you will own the reporting systems, performance insights, and operational processes that keep the Creator organization aligned and effective, partnering closely with Creator Managers and leadership to deliver clear and reliable data, surface meaningful trends across creator performance, maintain internal documentation, and execute improvements that enhance how we support our creators. This role is ideal for someone who enjoys building structure, translating data into actionable insights, and creating clarity in a fast-paced, evolving environment, and who is motivated by helping teams evaluate performance consistently and focus on driving meaningful outcomes for our creator community.

Your Impact to The Role:

• Own creator performance reporting and dashboards, ensuring data is accurate, reliable, and actionable for the Creator organization
• Translate data into clear insights that help Creator Managers evaluate performance, spot trends, and identify opportunities across their creator portfolios
• Monitor performance across creators and teams, proactively surfacing risks, patterns, and growth opportunities to leadership
• Maintain internal documentation and operational processes that keep the Creator team aligned and informed
• Partner with Product, Marketing, and Analytics to ensure consistent data definitions, tracking, and reporting as our creator ecosystem evolves
• Support leadership in building and refining the operational rhythms, workflows, and systems that enable the team to run effectively and scale

You Are Energized By:

• Building and owning reporting, dashboards, and systems that teams rely on
• Turning complex data into clear, actionable insights for operators and leadership
• Creating structure, documentation, and operational rigor in fast-moving environments
• Spotting trends, risks, and opportunities across performance and proactively surfacing them
• Enabling others to work more effectively through better processes, workflows, and clarity

What We Are Looking For:

• Bachelor’s degree required
• 2–4 years of experience in operations, analytics, business operations, revenue/success operations, or other cross-functional roles in high-growth tech or consumer environments
• NYC-based
• Strong analytical skills with the ability to pull, interpret, and translate data into actionable insights for cross-functional partners
• High level of systems thinking, with a deep understanding of how data, internal processes, and team workflows interconnect
• Exceptional organization and attention to detail, with the ability to maintain accurate reporting, documentation, and operational structure in a fast-moving environment
• Comfort working in ambiguity and making decisions with incomplete information while bringing clarity and structure to evolving processes
• Proficiency in Google Suite, with proven ability to quickly learn new tools, data platforms, and reporting systems
• A proactive, ownership-driven mindset with a passion for improving operational rigor and enabling teams to work more effectively

Our teammates are provided benefits such as:

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend 
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO