Back to jobs
New

Client Experience Specialist (Legal Training Provided)

Birmingham, AL

Why Work For Us

Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.

At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you’re looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply!

What We Value

  • Client Commitment
  • Integrity
  • A Will to Win
  • Teamwork
  • Personal Accountability
  • Passion

Client Experience Specialist

Are you an experienced professional with a knack for organization, communication, and managing complex tasks? Do you thrive in fast-paced environments where your attention to detail and client-focused mindset make a real impact? If so, this could be your next big opportunity!

At Alexander Shunnarah Trial Attorneys, we’re expanding our search to professionals from diverse industries who are ready to bring their skills to the legal field. No prior legal experience is required—we’ll provide comprehensive training.

This is a 100% on-site position at our Birmingham, AL office located at 2201 4th Ave N in downtown Birmingham.

What You’ll Do:

  • Manage Cases: Oversee personal injury cases through pre-litigation phases, ensuring smooth and efficient case progression.
  • Client Communication: Serve as the primary point of contact for clients, providing updates, answering questions, and building trust throughout the process.
  • Collaborate with Attorneys: Work closely with attorneys to gather necessary information, manage documents, and support case strategies.
  • Stay Organized: Handle large volumes of case files, deadlines, and communication with accuracy and consistency.
  • Problem-Solve: Identify and address challenges proactively to keep cases moving forward.

What You Need:

  • Professional Experience: Minimum of 5 years of successful, professional work experience in a client-focused, administrative, or operational role (e.g., teaching, customer service, healthcare admin, hospitality management, insurance claims, etc.).
  • Job Stability: we want someone who sticks around for the long haul.
  • Proven Track Record: Demonstrated success in previous roles with measurable results and strong job stability.
  • Communication Skills: Excellent written and verbal communication, with a professional and empathetic approach to client interactions.
  • Organizational Skills: Ability to manage multiple tasks, prioritize deadlines, and maintain detailed records.
  • Tech-Savvy: Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn new software systems.
  • Adaptability: Willingness to learn legal processes and terminology through our structured training program.

What We Provide:

  • Comprehensive Training: Full training on legal terminology, processes, and case management best practices.
  • Supportive Environment: Ongoing mentorship and support from experienced team members and attorneys.
  • Competitive Compensation: $25/hour base ($52k/year) + uncapped commission plan (~$1,000–$3,000/month on average).
  • Comprehensive Benefits: Health, dental, and vision insurance, supplemental coverage, and paid time off.

Why You Should Apply:

  • Make an Impact: Play a key role in helping clients navigate challenging situations with clarity and support.
  • Leverage Your Skills: Bring your unique experience to a team that values diverse professional backgrounds.
  • Join a Winning Team: Become part of a firm with a reputation for excellence, collaboration, and client advocacy.

Ready to pivot your career into an exciting new field with strong support and growth potential? Apply today and let’s build something great together!

Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email careers@asilpc.com.

Create a Job Alert

Interested in building your career at Alexander Shunnarah Trial Attorneys? Get future opportunities sent straight to your email.

Create alert

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

If you do not have a LinkedIn, you may skip this question. 

Select...

For this specific position, legal experience is not required. 

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Alexander Shunnarah Trial Attorneys’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.