Back to jobs
New

Legal Intake Performance Analyst

Birmingham, AL

Why Work For Us

Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.

At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you’re looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply!

What We Value

  • Client Commitment
  • Integrity
  • A Will to Win
  • Teamwork
  • Personal Accountability
  • Passion

What You'll Do

The Legal Intake Performance Analyst will be responsible for analyzing intake operations, identifying performance trends, and delivering actionable insights to improve efficiency and effectiveness across the department. This role directly supports leadership by monitoring KPIs, building dashboards, and helping elevate individual and team performance. The ideal candidate brings strong analytical skills, thrives in fast-paced environments, and understands the nuances of call center and legal intake operations.

Responsibilities

Performance Monitoring & Data Analysis

  • Track and interpret KPIs such as conversion rate, average handle time, call volume, case qualification rate, and agent productivity.
  • Identify patterns, trends, and performance gaps to inform strategy and decision-making.

Dashboard Development & Reporting

  • Design, maintain, and enhance real-time performance dashboards and scorecards for agents, teams, and department-wide metrics.
  • Ensure clear visualization and accessibility of key data for stakeholders.

Root Cause Investigation

  • Conduct deep-dive analysis into underperformance or missed benchmarks.
  • Pinpoint root causes and propose specific, data-backed improvement strategies.

Agent-Level Performance Insights

  • Evaluate individual agent performance and provide tailored recommendations to support growth.
  • Collaborate with team leads to align data findings with coaching and development initiatives.

Coaching & Feedback Collaboration

  • Deliver clear, constructive, and timely feedback based on performance data.
  • Partner with supervisors to shape coaching plans that drive continuous improvement.

Training & Development Support

  • Identify common trends and performance issues to inform training content.
  • Assist in new hire onboarding and provide support for refresher training sessions.

Quality Calibration

  • Participate in regular calibration meetings to ensure consistent scoring, quality standards, and alignment across leadership.

Compliance Monitoring

  • Verify that agents adhere to legal, ethical, and procedural standards as defined by internal policies and industry regulations.

What You Need

  • Possess the capacity to thrive in high-pressure situations or stressful work environments 
  • Minimum 2 years of experience in performance analysis, business intelligence, or call center operations
  • Demonstrate adaptability to various visual learning styles
  • Proficient in utilizing tools, resources and software effectively 
  • Must have the ability to multitask 
  • Ability to type 35+ WPM
  • Ability to work in a fast-paced call center environment. 
  • Ability to work well under pressure.
  • Excellent communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong organizational skills and attention to detail.
  • Prior experience in legal services or call center environments preferred
  • Understanding of personal injury law and legal terminology is a plus
  • Customer Service experience (Preferred)
  • High school or equivalent (Required)
  • Microsoft Office: 2 years (Required)

What You Get

Job Types: Full-time

Benefits:

  • Dental insurance
  • Vision insurance 
  • Health insurance
  • Supplemental Insurance
  • Paid time off
  • Paid Holidays
  • Paid Inclement Weather Days
  • Opportunity to earn monthly performance bonuses!

Schedule:

  • 8 hour shift
  • Monday-Friday
  • 8am-5pm

Pay: 

  • $18-20/hour

Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email careers@asilpc.com.

Create a Job Alert

Interested in building your career at Alexander Shunnarah Trial Attorneys? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf


Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Alexander Shunnarah Trial Attorneys’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.