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Customer Support Representative

Remote

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

**Colorado or Utah residents only** 

About the Role

Our Member Care team is at the heart of our mission to transform healthcare. We’re looking for warm, passionate individuals to join us in delivering exceptional support to our members. In this role, you’ll answer questions, resolve issues, and help ensure our members can access the care they need. 

As part of a dynamic startup, you’ll have ample opportunities to grow, tackle new challenges, and make a meaningful impact every day. 

What You'll Do
  • Handle inbound calls and chat boxes from our members regarding Sidecar Health’s products and services 
  • Provide excellent customer service in a timely and positive manner 
  • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience  
  • Handle issues and complaints where appropriate  
  • Maintain policies and standard operation procedures 
What You'll Bring
  • Strong interpersonal communication skills and empathy to build trust with members 
  • Tenacity and adaptability to excel in a fast-paced startup environment 
  • Excellent written and verbal communication skills and a comfort answering questions on the fly 
  • Sharp attention to detail and creative problem-solving skills to guide members through their plans 
  • Availability to work full-time, 8-hour shifts, extending into our evening business hours 
  • A reliable, high-speed internet connection for seamless remote work 
  • High school diploma or equivalent  
  • Bilingual in Spanish and English (preferred) 
  • Experience in healthcare or insurance (preferred) 

What You'll Get

  • Competitive hourly rate, company equity, and ample opportunities for growth
  • Comprehensive Medical, Dental, and Vision benefits 
  • A 401k retirement plan 
  • Paid vacation and company holidays 
  • IT equipment, including laptop and monitors
  • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S. 

Sidecar Health adopts a market-based approach to compensation, where base pay varies depending on location and is further influenced by job-related skills and experience. The current expected hourly rate for this position is $15.00 - $20.00.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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