HVAC Service Manager
We are seeking a high-performing, customer-focused Home Services Manager to lead our residential service technician team, with a strong emphasis on driving sales, real-time coaching, and call-by-call management. This role is ideal for a proactive leader who thrives on increasing revenue per call, building technician skill sets, and cultivating a culture of accountability and excellence.
This position only oversees the service technician department and works closely with other departments to ensure a seamless customer experience and optimal field performance.
Key Responsibilities
- Direct and support daily operations of the service technician team
- Lead and implement call-by-call management, providing real-time coaching on job performance, pricing strategy, and ticket maximization
- Monitor and drive key performance indicators (KPIs), including close rates, average ticket size, service conversions, and customer satisfaction
- Conduct daily check-ins and technician huddles to review performance goals and celebrate wins
- Coach technicians on upsell and cross-sell opportunities through effective scripting and value-based communication
- Collaborate with dispatch and CSR teams to ensure scheduling efficiency and customer follow-through
- Respond to escalated service calls to support technicians and resolve issues with a customer-first mindset
- Review job quality, warranty issues, and completion accuracy to identify trends and opportunities for improvement
- Participate in hiring, onboarding, and performance development in partnership with HR/recruiting teams
Qualifications
- 3+ years of management or supervisory experience in residential HVAC, plumbing, or electrical service
- Proven success in call-by-call coaching and driving field sales performance
- Effective communicator and motivator with a strong coaching mindset
- Experience with service software (e.g., ServiceTitan, Housecall Pro, or similar platforms)
- Analytical and KPI-focused; capable of making fast, data-driven decisions
- Valid driver’s license and a clean driving record
What We Offer
- Competitive base salary plus performance-based bonuses
- Company-provided vehicle, phone, and tablet/laptop
- Health, dental, and vision insurance
- Paid time off, holidays, and 401(k) with company match
- Professional development and ongoing leadership training
- A growth-driven environment with opportunities to advance
Lead the service team that leads the company.
If you're a hands-on leader ready to inspire technicians, drive performance, and own the customer experience—apply now.
Job Type: Full-time
Pay: From $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Schedule:
- 10 hour shift
- Weekends as needed
Work Location: In person
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