Customer Enablement & Training Manager

About the role:
Sigma is transforming business intelligence by giving every user the ability to analyze and explore cloud data at scale, without needing to write code. We know that unlocking this power starts with exceptional enablement.

In this role, you will report to the VP of Technical Operations and lead Sigma’s customer enablement and training programs. You will set the vision, strategy, and execution to empower every customer to confidently adopt the platform and realize its full potential. You’ll build the programs, processes, and team that turn onboarding and training into a competitive advantage, accelerating customer proficiency, deepening product usage, and driving better data-driven decisions across both technical and non-technical audiences.

You’ll foster a culture of growth, accountability, and continuous improvement within the enablement team, blending leadership with hands-on involvement to scale high-impact training. You’ll partner closely with Product, Support, Customer Success, Partnerships, and Go-to-Market teams to ensure enablement efforts evolve with customer needs, product innovation, and business priorities. This is an opportunity to shape a critical function that directly impacts how customers succeed with Sigma.

What You Will Be Doing

• Lead and develop Sigma’s customer enablement and training team, overseeing onboarding engineers and instructors delivering programs to diverse customer audiences.
• Define and execute a strategic roadmap for onboarding and training, aligning programs with product priorities, customer use cases, and business goals to equip customers for long-term success with Sigma.
• Build scalable enablement offerings, including live in-person and online instructor-led training, onboarding workshops, self-paced learning, and certification paths tailored to both technical and non-technical users.
• Establish clear, actionable metrics to measure training effectiveness, learning impact, and customer outcomes; leverage data insights to iterate and improve.
• Partner with Product, Support, Customer Success, Partnerships, and Go-to-Market teams to ensure enablement content reflects evolving product functionality, customer workflows, and real-world challenges.
• Create feedback loops across training sessions, instructors, and customers to surface insights that improve content, instructional quality, and customer outcomes.
• Build scalable systems and delivery models to support global training delivery across live and virtual formats.
• Develop hiring, onboarding, and professional growth plans to build a high-performing enablement and training team, fostering a culture of collaboration, accountability, and continuous learning.
• Champion the role of enablement across the customer lifecycle, embedding training deeper into onboarding, adoption, and expansion.

Qualifications We Need

• 5+ years leading customer enablement, technical training, instructional design, or similar programs, including 2+ years managing a team.
• Proven success owning and scaling onboarding and training programs that accelerate customer adoption, product usage, and measurable business outcomes.
• Deep expertise with BI tools such as Tableau, Looker, or Power BI, or with cloud data platforms like Snowflake, Redshift, or Databricks, with the ability to guide technical content.
• Demonstrated ability to set strategy, establish high standards, and own key performance metrics for enablement, driving accountability, continuous improvement, and team success.
• Track record of using data and learner insights to measure, iterate, and improve program effectiveness, training quality, and customer impact.
• Proven ability to build, develop, and inspire high-performing teams, fostering a culture of growth, collaboration, accountability, and customer focus.
• Strong communicator able to adapt messaging across executive stakeholders, internal teams, and customer audiences, effectively aligning enablement with product and business goals.
• Experience leading the design and delivery of learning programs across live, virtual, and self-paced formats, with familiarity in LMS platforms and training tools.
• Action-oriented, adaptable, and resourceful leader who thrives in a fast-paced, high-growth environment, ready to roll up your sleeves and drive results amid ambiguity.

Additional Job details

The base salary range for this position is $175k - $200k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.

About us:

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.   

Come join us!

Benefits For Our Full-Time Employees:

• Equity
• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, and London.