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Senior Analytics Engineer - Customer Success

San Francisco, CA

 

 

About

With 3.5x ARR growth and a rapidly expanding customer base, Sigma is looking for someone to join the rocketship and contribute their data chops to scale our post-sales initiative! As a Senior Analytics Engineer, you will support our Customer Success organization, helping them drive product adoption, customer retention, and deal expansion across our entire customer base. If you’re passionate about analytics engineering and the future of analytics, let’s chat!

What You Will Be Doing

  • Build and maintain self-service dashboards and workflows in Sigma to enable CSMs and CS leaders to monitor their book of business and take action.
  • Partner with members of the Customer Success organization to understand their operational needs, translate them into data requirements, and deliver scalable solutions.
  • Identify areas of opportunity to expand on our existing customer base by extracting meaningful insights using our product usage data.
  • Ensure data quality and consistency through well-documented and modular dbt models, supported by thorough testing and validation practices.
  • Champion data enablement and literacy within the CS team, helping them interpret data confidently and build a metrics-driven culture.

Qualifications We Need

  • 4+ years of experience in data analytics, data science, or related analytical roles
  • Expertise in SQL and dbt, comfortable with at least one programming language (e.g. Python or R), and experience using a cloud data warehouse (Snowflake or Databricks preferred)
  • Strong visualization skills (Sigma experience preferred - you will use Sigma every day!)
  • Experience using git for version control
  • Comfort with the ambiguity that comes with working in a fast-paced environment
  • Experience supporting Customer Success teams or other post-sales functions in a B2B SaaS environment.
  • Excellent communication and stakeholder management skills—you can navigate ambiguity, translate business questions into technical requirements, and deliver clear, actionable insights.

Additional Job details

The base salary range for this position is $140,000 - $170,000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.

About us:

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.   

Come join us!

Benefits For Our Full-Time Employees:

  • Equity
  • Generous health benefits
  • Flexible time off policy. Take the time off you need!
  • Paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
  • Lunch Program
  • Dog friendly office

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, and London.

 

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