Technical Program Manager

We are looking for a dynamic Technical Program Manager to oversee and improve the efficiency and effectiveness of our Tech Operations. This individual will lead various technical programs, drive process improvements, and ensure alignment with organizational goals. The Technical Program Manager will have a strong bias for action, influence teams, and maintain a passion for delivering exceptional customer support. This role requires a solid technical background balanced with good program management skills. This role is based out of our SF HQ.

What you will be doing:

• Own and manage Technical programs and initiatives company-wide to improve the customer experience, including prioritizing high-impact technical programs.
• Monitor and analyze engineering/ customer support  metrics and performance data to identify trends, patterns, and opportunities for continuous improvement.
• Implement and refine processes to streamline planning, timelines, documentation, and other operational aspects.
• Proactively take ownership of fostering collaboration, alignment, and cross-team dependency management between the support team and other departments to ensure smooth execution of support-related initiatives.
• Build foundational data assets for Tech Operations, including engineering insights and internal telemetry.
• Use technical knowledge and product mindset to prioritize and guide high impact projects and initiatives.

Who you are:

• 5+ years of experience as a TPM or engineering  experience.
• Experienced Technical program manager with a successful track record in technical support or customer service.
• Excellent communicator skilled at engaging stakeholders effectively and influencing across the company.
• Possess strong analytical skills to analyze data effectively, derive actionable insights, and make informed recommendations or decisions to drive improvements.
• Experience with various technical support tools and systems, such as ticketing systems (JIRA, Intercom), knowledge bases, reporting and visualization tools, workflow automation platforms, incident management solutions , and monitoring tools ( Datadog).
• Strong experience with public cloud infrastructure platforms (AWS, GCP, Azure).
• Customer-focused mindset with a commitment to delivering exceptional service.
• You will need to lead through influence rather than authority.

Additional Job details

The base salary range for this position is $180K - $220 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can’t articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don’t satisfy 100% of the job requirements.

About us:

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.   

Come join us!

Benefits For Our Full-Time Employees:

• Equity
• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, and London.