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Technical Support Engineer

San Francisco, CA

 

 

About the Role

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.

What You Will Be Doing

  • You will be working on diagnosing and resolving complex technical issues in real time via live chat, working directly with customers to troubleshoot. 
  • Periodically working as support on-call, handling high-severity incidents with urgency and end-to-end ownership.
  • Working closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance.
  • Participating in quarterly projects to improve automation, tooling, and processes focused on operational efficiency. 
  • Collaborating with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.
  • Beyond supporting customers, you also participate in product demos, bug bashes, knowledge shares, and building automation and internal tools for operational efficiency. 

Qualifications We Are Looking For

Core Technical Skills

  • 2+ years of experience in a customer-facing technical role (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider.
  • Advanced SQL proficiency and expertise at writing high-performance queries, including window functions, UDFs, and complex joins to manipulate large-scale datasets.
  • Hands-on experience with at least one major cloud platform (AWS, GCP, or Azure) and hands-on experience of data modeling concepts.
  • Proficient in utilizing data visualization tools like Tableau, Looker, or other similar platforms.
  • Strong understanding  and experience of developer workflows (version control, CI/CD, API integrations, and webhooks) and experience testing and building on top of APIs.
  • Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution
  • Excellent written and verbal communication skills with the ability to explain technical concepts clearly..

Highly Desirable Skills & Experiences

  • Working knowledge of OAuth 2.0, JWT, and SAML at an implementation level along with network troubleshooting.
  • Front-end development experience (React, Next.js, or similar) enabling you to build customer-facing interfaces.
  • Experience with containers, CI/CD pipelines (GitHub Actions, Jenkins, or similar).
  • Exposure to workflow automation platforms (Zapier, Retool, or internal tooling) and a history of automating manual processes.
  • Startup experience. 
  • Basic knowledge of LLM’s, AI Agents, Integrations and workflow 

Additional Job details

The base salary range for this position is $90k - $125k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can’t articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don’t satisfy 100% of the job requirements.

About us:

Sigma is the AI apps and analytics platform connected to the cloud data warehouse. Using Sigma, business and technical teams can build intelligent, production-ready AI apps that accelerate and automate operational workflows. Sigma provides a spreadsheet interface, SQL and Python editors, visual builders, and native AI to help teams turn live data into interactive applications, analysis, reports, and embedded experiences.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.   

Come join us!

Benefits For Our Full-Time Employees:

  • Equity                                                                                                 
  • Generous health benefits
  • Flexible time off policy. Take the time off you need!
  • Paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
  • Lunch Program
  • Dog friendly office

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, and London.

Our Privacy Practices

When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma’s Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to USA, the UK, and Canada). 

Sigma’s use of AI

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. 

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