Director / Associate Director – Delivery Operations & Governance

Who are we?

Sigmoid enables business transformation using data and analytics, leveraging real-time insights to make accurate and fast business decisions, by building modern data architectures using cloud and open source. Some of the world’s largest data producers engage with Sigmoid to solve complex business problems. Sigmoid brings deep expertise in data engineering, predictive analytics, artificial intelligence, and DataOps.

 Why Join Sigmoid?

• Sigmoid provides the opportunity to push the boundaries of what is possible by seamlessly combining functional expertise, AI and creativity to tackle intrinsically complex business problems and convert them into straight-forward data solutions.
• Despite being continuously challenged, you are not alone. You will be part of a fast-paced diverse environment as a member of a high-performing team that works together to energize and inspire each other by challenging the status quo
• Vibrant inclusive culture of mutual respect and fun through both work and play

Role Overview

We are seeking an experienced Delivery Operations & Governance leader to drive operational excellence, governance, and portfolio-level oversight across multiple delivery units. 

This is not a delivery management role responsible for day-to-day project execution. Instead, the role focuses on creating visibility, driving accountability, enabling decision-making through data, and ensuring consistent operational rigor across the organization.

Key Responsibilities

Delivery Governance & Operational Excellence

• Establish and drive governance frameworks across delivery portfolios and business units.
• Ensure consistent execution of operational reviews, business cadences, and leadership reporting.
• Monitor portfolio health through defined KPIs, metrics, and governance mechanisms.
• Identify execution risks, operational bottlenecks, and governance gaps, and drive resolution.

Portfolio Oversight

• Partner with Portfolio Heads and Delivery Leaders to improve operational efficiency and visibility.
• Provide leadership with portfolio-level insights, trends, risk indicators, and recommendations.
• Ensure timely reporting of key delivery, resource, financial, and operational metrics.
• Track strategic initiatives and drive closure through structured follow-ups.

Process & Scalability

• Design and implement scalable delivery operations processes.
• Continuously improve governance mechanisms, reporting structures, and operating rhythms.
• Standardize operational practices across portfolios while accommodating business-specific requirements.
• Drive automation and efficiency initiatives wherever applicable.

Stakeholder Management

• Work closely with senior leadership, delivery teams, PMOs, and support functions.
• Act as a trusted advisor to leadership on operational effectiveness and organizational scalability.
• Facilitate executive reviews and governance forums.

Resource & Capacity Governance

• Partner with Resource Management and Delivery Leadership teams to improve workforce planning visibility.
• Support leadership in understanding utilization trends, demand forecasting, and capacity planning.
• Ensure operational alignment between business demand and resource availability.

What This Role Is Not

• Not a Delivery Manager role.
• Not responsible for day-to-day project execution.
• Not responsible for managing delivery teams directly.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• MBA from a premier institution preferred.
• PMP, PgMP, Agile, Scrum, or equivalent certifications preferred.
• 14-18 years of experience in technology services, consulting, or engineering organizations.
• Significant experience in one or more of:
• Delivery Operations
• PMO Leadership
• Portfolio Governance
• Resource Management Office (RMO/RMG)
• Program Governance
• Enterprise Delivery Excellence
• Strong understanding of software delivery lifecycles and technology services organizations.
• Experience working with large delivery portfolios and cross-functional stakeholders and Change Management.
• Demonstrated ability to create structure, solve ambiguous operational challenges, and drive execution independently.

Note:

By submitting your application, you consent to being contacted by our Talent Acquisition team via phone call, email, SMS, WhatsApp, or other communication channels regarding your application and relevant career opportunities.