Sr Claims Advocate
Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees.
Job Purpose:
The Senior Claims Advocate is tasked with managing complex and high-value claims, ensuring optimal outcomes through expert guidance and advocacy on behalf of clients throughout the claims process.
Key Responsibilities:
- Client Advocacy: Provide expert guidance and advocate effectively for clients, particularly during complex claim negotiations and settlements.
- Claims Analysis and Reporting: Conduct and present detailed claims analyses, including trending and risk assessments, during quarterly or semi-annual client reviews.
- Claims Management: Lead the documentation, review, and negotiation of claim reserves with insurance carriers. Follow up proactively on significant cases to monitor for adverse developments.
- Workers’ Compensation: Leverage Workers’ Compensation expertise to assist clients in with claim management, cost containment, and claim resolution.
- Collaborative Coordination: Work closely with internal teams, legal counsel, and adjusters to coordinate comprehensive claims handling.
- Client Engagement: Organize and conduct client meetings to review claims statuses and strategies; visit client sites as needed to assess and discuss claims needs.
- Team Support and Training: Share insights and knowledge with team members to enhance overall claims management practices; provide training and coaching as necessary.
Qualifications:
- P&C License or adjuster’s license required, with willingness to obtain P&C Producers license within 90 days of hire.
- 5-8 years of experience in claims management within an insurance carrier, brokerage, or as part of an insured organization’s risk management team.
- Experience in Workers’ Compensation claims management, including understanding of state-specific variations in resolving Workers' Compensation claims
- Advanced proficiency in Microsoft Office Suite, especially Excel, and experience with RMIS systems.
- Strong verbal and written communication skills, organized, detail-oriented, and proactive.
- Ability to work independently and as part of a team, with a willingness to travel locally.
- Clean driving record mandatory.
Signers is a proud Equal Opportunity Employer. Signers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Signers will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority
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