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Sr Talent Acquisition Manager - Call Center

Dallas, TX

How will this role have an impact?

Signify Health is growing and we are looking for a Senior Talent Acquisition Manager to join our team. This role will lead our call center recruiting team - developing strategy, driving efficiency, and delivering high quality talent across our organization.

What will you do?

  • Lead and develop a team of recruiters, providing guidance, coaching and oversight of call center recruiting across the US
  • Partner with business leaders to determine hiring needs, timing, and locations; leveraging labor market insights to ensure success of the hiring plan
  • Consult with leaders to drive and support a compliant selection process that prioritizes speed, experience, quality of talent and reduced new hire turnover 
  • Implement best practices across the recruiting lifecycle to drive efficiency, manage experiences, and deliver results
  • Manage a talent pipeline strategy to support the supply of needed candidates and timely processing of talent through the candidate lifecycle
  • Deliver a best in class candidate experience supporting transparent and timely communication
  • Develop and maintain reporting that creates transparency and enables execution

We are looking for someone with:

  • 5+ years Recruiting or Call Center hiring experience with at least 2 years in a high volume environment
  • 1+ years of experience leading a team
  • Bachelor’s Degree or equivalent experience
  • Demonstrated experience building talent pipelines for high volume roles
  • Demonstrated experience with creating and managing recruiting metrics & reporting
  • Experience working in applicant tracking software (ATS)
  • Solutions oriented with a strong sense of urgency
  • Ability to manage quickly changing priorities
  • Ability to handle confidential information
  • Excellent written and verbal communication skills

As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make health care more personal, convenient and affordable.

The base salary hiring range for this position is $67,900 to $147,002.40. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health, part of CVS Health, exists for one simple purpose: to build trusted relationships that make people healthier. We do this by bringing comprehensive and personalized health evaluations and preventive screenings right to health plan members’ front doors. Each year, our experienced clinicians, supported by innovative technology, visit millions of people nationwide with the goal of improving health outcomes, closing gaps in care and providing connections to the right care for their unique needs.

From just one easy appointment, health plan members receive a detailed picture of their health, with the time to get their questions answered. After the visit, Signify Health shares a comprehensive report with the member, their primary care provider and their health plan. Our proactive approach enables members, health plans and health care providers to act on the information we provide efficiently and effectively. Ensuring a more connected, effective care experience for all.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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