Business Coordinator

How will this role have an impact?

Signify Health is seeking an experienced Business Coordinator to join our dynamic team within the Clinician Experience & Operations organization. 

This role is responsible for supporting a rotating and diverse set of tasks focused on supporting initiatives across the Clinician Experience Operations organization (CXO). This role requires partnership with cross functional teams to execute tasks and workflow specific components of broader processes, managing their completion within set timelines and the ability to organize and report out statuses and progress. This individual will have strong administrative skills, expertise in using spreadsheets, trackers, or other tools to complete work, attention to detail, and the ability to discern issues or roadblocks and communicate them. The success of this role is the ability to understand project directions and execute a quality result.

This position reports to the Manager, Network Development.

Job Responsibilities:

• Maintain information databases and spreadsheets, including data entry, data consolidation, transposing data from one system to another system of record
• Provide support to project owners through delivery of task specific functions, maintaining the integrity of the documents or system in use
• Conduct the tasks of Salesforce Case Management assignments, reallocation, and triaging efforts for the CXO intake channels
• Provide support to system configuration efforts in support of our daily dialing operations
• Assist in reviewing unable to place clinician capacity in cases of capacity cancellations and reallocations
• Aid in capacity approvals daily to help maintain a buffer of virtual capacity (to decrease NPIAs) and ensure capacity availability changes are updated properly (MySignify availability edits)
• Admin support to W2 clinical operations leaders and operations managers
• Assemble multiple KPI reports (and other necessary data) from multiple platforms and roll up into one file/document
• Sort clinicians in a fashion that aids operations manager’s 1:1 coaching sessions
• Assist with administrative tasks, such as document preparation, drafting correspondence, and special projects.
• Scanning documents and mailing correspondence
• Clinician notifications
• Attention to detail, and basic understanding of how and where project work fits into a broader set of processes
• Ability to consolidate and summarize progress
• Respond to emails in a timely manner, and coordinate appointments, meetings, and events as requested

Basic Qualifications:

• 3-5+ years professional experience in Program/Project or administrative support roles, preferably within a Healthcare Organization or Operations function
• Self-starter with the ability to work through ambiguity who thrives in fast-paced and multifaceted environments and is able to deliver within defined timeframes
• Adept with technology with specificity in MS Office or Google Suite; specifically MS Excel, MS Word, Google Sheets, and Google Docs. Adept with technology
• Ability to travel up to 10% (if not located in the DFW Metro)

Preferred Qualifications:

• Experience with project management and workflow tools like SmartSheets, Google Sheets, Salesforce

As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make health care more personal, convenient and affordable.

The base salary hiring range for this position is $21.10 to $27.00. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.