ServiceNow Platform Engineer

Join us at the start of a new era in health care where technology is transforming how and where care is delivered, creating a more connected, effective care experience for all. Our mission at Signify Health is to build trusted relationships to make people healthier. We do this by transforming the home into a health hub through a combination of data, technology & people. We are building a unified technology platform for value-based care that is improving care and reducing spending by treating patients in lower-cost settings and linking providers’ payments to patient outcomes. Signify Health is driving this industry transformation and solving some of the most challenging problems in healthcare – this is where you come in!

Signify Health Ireland is a green field, Galway-based R&D technology center looking for tech savvy individuals interested in embarking on a career that combines your passion for solving complex technology problems with purpose. Careers at Signify Health offer the opportunity to apply your technology and problem-solving skills toward a mission that benefits others and makes life-changing positive impacts on the members we serve every single day. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people who are ready to move the needle and build on our success.

Our strength lies in the diversity of our people - combining creativity, innovation and passion. We fully champion inclusive culture and provide opportunities for growing, learning and leading, empowering our teams to come as they are and deliver their best work.

As we reflect on our learnings and successes from remote work, we aim to provide a new state of the art flexible work environment in our Galway facility at Bonham Quay to support those objectives. Careers with Signify Health Ireland offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to divide their time between our Galway office and their home office.

CVS Health, the parent company of Signify Health, is increasing investments in digital, data, analytics and technology and Signify Health is excited to be involved!

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

 Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient and affordable.

About the Role:

We are seeking a highly motivated and skilled ServiceNow Platform Engineer to be the cornerstone of our ServiceNow implementation. As the primary dedicated ServiceNow resource, you will be responsible for both developing and administering our ServiceNow instance, ensuring its optimal performance and alignment with our business needs. A strong preference for leveraging out-of-the-box ServiceNow functionality is paramount, with custom development considered only when absolutely necessary. This role requires a proactive individual who is comfortable working independently, possesses excellent problem-solving skills, and is eager to contribute to all aspects of our ServiceNow journey.

Responsibilities:

• Serve as the primary technical resource for the ServiceNow platform, encompassing both development and administration tasks.
• Implement and configure ServiceNow modules based on business requirements, prioritizing out-of-the-box solutions.
• Develop and maintain ServiceNow applications, workflows, business rules, client scripts, UI policies, and other configurations as needed (with a strong emphasis on minimizing custom code).
• Perform system administration tasks including user and group management, security configuration, data management, and instance monitoring.
• Collaborate with stakeholders across IT and other departments to gather requirements and translate them into effective ServiceNow solutions.
• Participate in the planning and execution of ServiceNow upgrades and enhancements.
• Develop and maintain platform documentation, including configuration guides and process workflows.
• Troubleshoot and resolve ServiceNow issues, providing timely and effective support to end-users.
• Stay current with ServiceNow best practices, new features, and functionality to continuously improve the platform.
• Contribute to the overall governance and maintenance of the ServiceNow platform.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a ServiceNow Developer, with a strong understanding of the ServiceNow platform architecture and development best practices.
• Demonstrated experience in ServiceNow administration tasks, including user management, security, and system configuration.
• Solid understanding of ITIL principles and their application within ServiceNow.
• Experience implementing and configuring core ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.
• Proficiency in JavaScript, HTML, CSS, and other web technologies relevant to ServiceNow development (though a focus on minimizing custom coding is desired).
• Excellent analytical and problem-solving skills with meticulous attention to detail.
• Strong communication and interpersonal skills,³ with the ability to effectively interact with both technical and non-technical stakeholders.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• A proactive and self-motivated approach with a willingness to take ownership of the ServiceNow platform.
• Experience in the healthcare industry and understanding of relevant regulations (e.g., HIPAA) is a plus.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) are highly desirable.