About the Role

We are seeking candidates with Account Executive experience for a Solution Specialist job opening in Austin, Texas. The Solution Specialist is a hybrid position at the intersection of Sales, Onboarding, and Customer Success, in a role critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle. The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success.

Key Responsibilities

Customer Acquisition & Growth

Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads.
Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals.

Onboarding & Implementation (First 90 Days)

Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time.
Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources.
Ensure smooth activation and that usage milestones are met in the first 90 days.

Customer Retention & Expansion (Early Lifecycle)

Proactively manage customer relationships during the early stage, resolving issues and driving adoption.
Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle.
Serve as a support contact for non-managed accounts beyond 90 days.

Collaboration & Handoff

Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days.
Collaborate with Marketing teams to refine inbound and overall lead processes.
Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery.

What Success Looks Like

Customers are fully activated and realizing value within 90 days.
Retention and expansion goals in the early customer lifecycle are consistently achieved.
Net-new acquisition targets are met, with a strong emphasis on inbound and partnership channels.
Reduced clawbacks and churn due to smooth handoffs and strong early adoption.

Qualifications

2-4 years of experience in Sales or Customer Success (SaaS or tech preferred).
Proven ability to manage both customer acquisition and early-stage onboarding/implementation.
Strong consultative skills with the ability to uncover customer needs and align solutions.
Excellent communication and relationship management skills.
Comfortable working cross-functionally with Marketing, Product, and Engineering.
High energy, proactive, and adaptable in a fast-paced environment.
Local to Austin for hybrid role working in-office three days a week.

Why Join Us

Be part of a redefined Sales and Customer Experience model where your success is directly tied to customer outcomes.
Help shape how we onboard and support customers in their most critical first 90 days.
Opportunity to work closely with Product, Engineering, and Marketing teams, driving innovation and growth.
Join a high-growth company on track to provide SMBs with a Communications and Back-Office solution, simplifying their lives at every opportunity

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