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Office Services Manager

Los Angeles, California

Be part of a renowned team at Silverado, a Fortune Magazine Best Workplace in Aging Services™, where exceptional care meets exceptional careers! For 27 years, Silverado associates have wholeheartedly delivered unmatched care and enriched the lives of those we’ve been privileged to serve.

At Silverado, we prioritize not only our residents but also our valued associates. As a certified Great Place to Work, we provide competitive compensation and exceptional benefits to our full-time team members.

We are currently seeking an Office Services Manager who is passionate about making a difference for our Beverly Place Community!

Shift Schedule(s): Full-Time, AM Shift, Monday - Friday

Why choose Silverado Beverly Place?

  • We're ranked 6th nationwide by Fortune Magazine in their Best Workplaces in Aging Services list, marking our 3rd consecutive year in the top 10!
  • Certified as a Great Place to Work® for seven consecutive years
  • We value internal mobility; Silverado provides growth opportunities for just about any position on our teams
  • We offer paid training!

Qualifications: 

  • Associate or bachelor’s degree, Human Resources, or related field preferred, or an equivalent combination of education and experience
  • Three or more years in business office management preferred
  • Two or more years of human resources experience preferred, with proven ability to handle basic human resource matters
  • One or more years of experience supervising others, including setting performance expectations, coaching, motivating, promoting, collaboration and teamwork, and promoting company culture
  • Working knowledge of general employment and payroll law, processes, and principles
  • Understands the fundamentals of final pay, for terminations, as applicable to the state in which the community resides in
  • Excellent attention to detail and organizational skills required
  • Must have working knowledge of Microsoft Suite
  • Personable, approachable, engenders confidence and trust
  • Associates must have reliable means of transportation to consistently meet attendance and punctuality standards. This role does not require a valid driver’s license or personal vehicle unless specified in additional job requirements
  • Possess a can-do attitude, with a dedication to working with Seniors and culturally diverse workforce
  • You may be required to work outside of your regular hours depending on business needs

What you'll be doing:

  • Maintains all team member personnel information and responsible for all human resources record keeping and processes on-site, including updating personnel files, policy updates, forms, acknowledgements, as well as training records, licenses, and annual reviews per Silverado policy and state and federal regulations
  • Oversees and manages the associate lifecycle at Silverado, to include pre-hire, post-hire, onboarding, and off-boarding
  • Serves as a champion for new team members, handles the on-boarding process, paperwork, ensures onsite training, and the welcome orientation for all new team members
  • Coordinates new associate IT account set-up and passwords with IT support/resource. Assists associates with IT questions and connects associates to IT support/resource, if necessary
  • Ensures that weekly payroll is properly submitted, responding to payroll developments, trends, regulations, time exceptions and business controls as appropriate
  • Submits open associate position requests to recruiting, supports and manages the overall hiring process at the community level in collaboration with the Talent Acquisition team
  • Assists Risk Management with recording and notifying of worker comp events and injuries of team members
  • Assists the Home Office Human Resources department with Leave of Absence and accommodations of any team member
  • Manages receptionist, including scheduling, supervision, and performance management
  • Partners with the Administrator and other leaders to encourage associate engagement, morale, and spirit orientated events
  • Follows all Silverado policies and programs and champions Silverado’s culture by practicing Silverado’s operating philosophy of Love> FEAR
  • Orders office supplies
  • Maintains spend down sheets in their department and assists the administrator in ensuring all spend down sheets are updated timely for the whole community
  • Reconcile and submit all community expenses including p-card charges and petty cash
  • Maintains and updates files for community licenses and certificates, and ensures required documents are posted as per regulation
  • Must be comfortable working in an environment with pets and assisting in the care of community pets, including, but not limited to, dogs, cats, and birds
  • Willing to demonstrate passion and ability to work with people with Alzheimer’s disease and other dementia-related disease
  • Ability to work as a team member with other Silverado community leaders/department heads
  • Must exhibit empathetic communication style with residents, families, and associates
  • Hours and shifts of duty may vary. This position may require working varying hours and will may include evenings, weekend, and holiday duty
  • Other duties as assigned

Anticipated pay range

$65,000 - $70,000 USD

We are looking for someone who:  

  • Loves people 
  • Has compassion and patience  
  • Is comfortable working around animals and pets
  • A quick learner who is dedicated to professional growth
  • Is ethical, honest, dependable, and open-minded  
  • Is an effective communicator in both verbal and written English 

Silverado offers the following benefits to eligible employees: 

  • 401(k) matching
  • Health, Dental and Vision Insurance
  • Flexible Spending Account (FSA), Health Savings Account (HSA) 
  • Paid time off
  • Tuition reimbursement and professional development assistance 
  • Referral program
  • Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!

* Silverado is not using outside recruiters to source for this position and will not accept agency or non-Silverado recruiter represented candidates in connection with this job posting. *

California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.

To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure

To maintain our world class standard, all offers of employment with Silverado are contingent upon a satisfactory background check as well as drug screening, a physical and TB testing (if required for the position). Silverado also uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. 

EOE/M/F/D/V  

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By acknowledging below, I voluntarily agree to the following: 1. I understand Silverado does not hire everyone who applies. 2. I understand Silverado may not be able to interview me today, and may or may not call me another day for an interview. 3. I understand Silverado does not make hiring decisions instantly. Depending upon the number of applicants, decisions may take several days or longer. 4. I understand hiring decisions are based on a number of factors. Silverado does not discuss the reasons for their hiring decisions with applicants, regardless of whether or not they are hired. 5. I understand Silverado will call me if they have a job for me. 6. I understand Silverado is an Equal Opportunity Employer. The Company policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by federal, state, or local laws. 7. I agree to keep the contents of this application confidential and will not share the questions with anyone. 8. I understand that if I qualify as an applicant for Silverado following the application, I acknowledge that I will be asked to complete additional pre-hire testing which may include, but is not limited to: an interview assessment screening questionnaire, drug test, physical, criminal history screening and TB testing. 9. If employed and in consideration of my employment, I agree to conform to the rules, policies and procedures of Silverado. I understand that, if hired, I will be an at-will employee, which means that I may terminate my employment at any time, that Silverado may transfer, reassign, suspend or demote me at any time, and that my employment may be terminated at any time, with or without notice and with or without cause. 10. I understand that no one has any authority to enter into any agreement of employment for any specified period of time, or to make any agreement contrary to the foregoing other than in a writing signed by me and the President of Silverado. 11. I understand and agree to allow Silverado to verify the information provided. I further understand that any falsification of information will constitute grounds for immediate dismissal upon discovery thereof. 12. I give Silverado permission to contact any or all of my previous employers and references and developed references for full information and hereby release Silverado from any and all liability for doing so. 13. I understand that any offer of employment is contingent on passing a background check and post-offer, pre-employment drug test and physical (including a background check/clearance with state-specific licensing, misconduct and/or nurse aide registries, and education as required). I have read, understand and agree to comply with these policies. I affirm that the information I provide about myself on application forms, surveys, tests, and during interviews is true and correct. I understand the information I provide will be used in making hiring decisions. I consent to it being used for this purpose and I hereby waive any claims that I have, or might have, regarding the use of this information for hiring decisions. I hereby certify that all of the foregoing information I have supplied in this application is correct and complete. (Each party agrees that the acknowledgment below is an electronic signature and is intended to authenticate this writing and have the same force and effect as manual signatures. Electronic signatures mean any electronic sound, symbol, or process attached to or logically associated with a record and executed and adopted by a party with the intent to sign such record.)

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