HR Operations Administrator

 

 HR Operations Administrator 

 

  

Who We Are and What We Do  

 

At SilverRail, we're on a mission to reshape the way the world travels, and we're inviting you to be part of this journey. Rail is becoming the go-to choice for short and medium-haul travel worldwide, and we're here to help make it happen. 

  

In the face of the ongoing climate crisis, our vision is crystal clear. We are transforming the online customer experience for rail travel, making it easier than ever for customers to find, buy and use rail. Our cutting-edge technology is the backbone of rail and travel agencies worldwide, making it effortless for travellers to choose the eco-friendly option and reduce their carbon footprint.  

  

We have more than 15 years of trailblazing success behind us, and our teams are spread across the globe, with bases in London, Boston, Brisbane, and Stockholm. We thrive on the philosophy of 'fail-fast-fail-early,' which drives us to find ingenious solutions to complex challenges. 

  

Join us, and help shape the future of travel! 

 

 

  

 

The Role  

 

We are seeking a highly organised and proactive HR Operations Administrator to support the smooth running of our business across human resources, finance, and operational activities. This role is ideal for someone with strong administrative skills, a keen eye for detail, and the ability to manage a wide variety of responsibilities. You will act as a central point of contact for HR processes, payroll, benefits, and operational matters, working closely with our leadership team to ensure our people and resources are well supported.  
 
 

 

 

 

 

 

 

Key Responsibilities  

 

Human Resources  

• Administer all HR processes and maintain accurate employee records and documentation (including contracts, pay rises, promotions, and onboarding/offboarding).  

• Oversee payroll and pension scheme administration, ensuring timely and accurate processing.  

• Manage employee benefits and including health insurance  

• Operational support for company events and offsites  

 
Finance & Budgeting  

• Oversee and track operational budgets, co-ordinating with the finance team.  

• Ownership of group insurance policies  

• Process and reconcile employee expenses, ensuring adherence to company policies.  

• Manage travel policy and related cost tracking.  

 
Operations  

• Provide light-touch oversight of our small London office (approx. two visits per month), ensuring supplies are stocked, equipment is functioning, and the workspace is ready for team use.  

• Act as first-line support for office issues raised by staff, escalating to the landlord, cleaner, or maintenance providers as needed.  

• Maintain and improve administrative systems to support efficiency across the organisation.  

 

  

 

Required Competence and Skills 

 

• Strong administrative skills and experience in HR or finance operations.   

• Payroll and pensions administration experience.   

• Budget tracking and cost management experience.   

• Knowledge of UK employment law and HR best practice.   

• Excellent organisational skills and attention to detail.   

• Proficient in Microsoft Office/Google Workspace.   

• Experience managing employee benefits and group insurance is beneficial. 

• Experience with London-based property/office management is beneficial. 

 

• A team player with strong interpersonal skills 

• Proactive, adaptable, and able to manage multiple priorities.   

• Discreet and professional when handling sensitive information.   

• Strong verbal, written, formal and informal communication skills.   

• Comfortable working independently and collaboratively in a remote-first environment. 

• Ability to communicate and collaborate clearly and effectively  

• Strong time management skills with the ability to prioritise workloads under pressure and meet deadlines    

• A self-starter who is hands-on and knows how to find answers and work with ambiguity. 

• Values-driven and practical in your approach. 
   

 

Why us?  

 

• We are an accredited flexible company and were named in Flexa’s Top 50 Most Flexible Companies: https://flexa.careers/companies/silverrail   

 

• We utilise a hybrid working model, providing equipment for home working alongside two monthly visits to our beautiful central London office.  

 

• We offer a highly competitive benefits package including private healthcare and rail discounts. 

 

• We provide a wealth of career development opportunities with training that is individual, focused on improving your skills and helping you become the best professional you can be.  

 

• Our team’s health and wellness is genuinely important to us, so we offer a number of wellbeing seminars and membership to the #1 leading meditation app. 

 

• A unique opportunity to work for a tech company that is helping the environment by revolutionising the way we travel.  

 

  

 

Our values are simple: Do Good by working for a better tomorrow; Think Big Act Smart by being curious, adaptable and data-driven; and remember that through collaboration we will always be Stronger Together.  

 

  

 

*We are a neurodiverse employer and are working hard to improve our recruitment processes, so if there is any way that we can make the recruitment experience better for you then please let us know in your application - all information will be treated as strictly confidential*