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Senior Field Service Representative - United States (REMOTE)

Remote

THE COMPANY

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons. 

Silvus StreamCaster ™ radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense to International, Federal, State, and Local Law Enforcement agencies, all the way to the Superbowl, Grammys, and industry-leading drone, robot, and other unmanned systems manufacturers. 

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?

Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled and creative thinking individuals. If you are looking for a fulfilling experience, you owe it to yourself to learn how Silvus can be the next chapter of your career.

THE OPPORTUNITY

Silvus is looking for a full-time Senior Field Service Representative (FSR) who will work closely with the entire Silvus team to provide our customers with tailored solutions to meet their needs. You will participate in technical demonstrations, support, and sales of the Silvus family of advanced multi- antenna MIMO radio and mesh networking solutions. You will also play a key role in influencing product development.

The Senior Field Service Representative (FSR) reports to our Director of Sales Engineering in the Sales Engineering department. This position is eligible for 100% remote work, depending on location. This opportunity is well suited for an entrepreneurial technologist who enjoys interacting with customers, has a healthy sense of adventure, and enjoys traveling.

ROLE AND RESPONSIBILITIES

  • Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
  • Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
  • Prepare and conduct product demonstrations for customer visits and equipment evaluations.
  • Visit customer sites to provide technical support and deliver training.
  • Troubleshoot failures and abnormal situations in the field.
  • Collect and analyze field failures and abnormalities and provide feedback to the development team.
  • Help the Design Engineers reproduce and troubleshoot problems.

REQUIRED QUALIFICATIONS

  • High School Diploma or GED.
  • Minimum 3 years of experience technically supporting communications, data networks, or radios in a DoD, Military, or Law Enforcement environment.
  • Minimum 2 years of experience as an FSR or equivalent. 
  • Proficiency with TCP/IP protocol and networking.
  • Excellent organizational and communication skills with attention to detail.
  • CLEARANCE – current active DoD Secret Clearance; OR the ability to obtain and maintain an active clearance within one year from start date.   
  • TRAVEL - up to 75% of the time and work on-site at the customer's location.

NOTE - Must be a U.S. Citizen due to clients under U.S. government contracts.  Employment is contingent upon the successful clearance of a background check.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

  • Proficiency with RF instruments such as signal generators and spectrum analyzers.
  • Experience with operating and testing IP radios/modems.
  • Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
  • Proficiency with programming languages such as C/C++.
  • Familiarity with Linux.
  • US Military background.
  • Current active U.S. DoD SECRET clearance is desirable.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

  • Occasional exposure to heat, cold, and allergens while performing tests and/or demonstrations in the field.
  • Lift up to 50 lbs. of equipment for setup of demos and testing.

 

COMPENSATION

The pay range is NOT a guarantee. It is based on market research and peer data, and will vary depending on the candidate’s experience and qualifications.

US Pay Range

$70,000 - $90,000 USD

NOTE - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen).  Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to International positions; only job postings for positions located in the US. All Employment is contingent upon the successful clearance of a background check.

Silvus is proud to be an equal-opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.
 
*Silvus does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.

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