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Staff User Engagement Engineer

Remote

Simplesense builds, deploys, and sustains the Installation Resilience Platform that enables mission operators to rapidly adapt and respond. The Platform protects critical infrastructure from cyber attack while unlocking previously siloed information to monitor, diagnose, and improve response times to incidents. Our adversaries rapidly adopt the latest technology: we help defense users respond in kind.

Simplesense is a non-traditional defense contractor and prime on the Air Force's Installation Resilience Operations Command and Control (IROC) program, which is now expanding to five additional Air Force, Space Force, and Army installations from the one prototype installation, Tyndall Air Force Base.

Our team combines over 100 years of direct mission experience solving hard problems with 50 years technical expertise deploying DevSecOps, cybersecurity, and cloud infrastructure, giving us a deep appreciation for our customers’ mission and end users’ priorities. We build for scale, architecting and prioritizing technical work for long term sustainability.

We are seeking a motivated and customer-focused Staff User Engagement Engineer to be a pivotal force in optimizing the operational use of data insights. This role owns three key objectives:

  1. Rapidly engineering value-add technical solutions, often leveraging Grafana, to eliminate manual workflows and provide immediate operational efficiency.
  2. Defining a unified, low-friction ecosystem that seamlessly integrates our applications, support ticketing system, and self-help resources.
  3. Cultivating a vibrant user community to facilitate knowledge sharing, advocacy, and direct product feedback.

The ideal candidate will own this end-to-end engagement approach, applying systems thinking to transform complex user problems into tangible, measurable operational improvements.

This role reports to the Director of Operations.

Key Responsibilities

  • User Outreach and Solutioning: Engage in proactive outreach, sitting side-by-side with our users to deeply understand their current data journey—from the data they care about and why, to the complex, manual steps required to accomplish routine tasks.
  • Rapid Solution Deployment: Quickly engineer and implement solutions, leveraging expertise in Grafana, data visualization, dashboards, and alerting to resolve workflow inefficiencies. Focus on creating force multipliers through reusable community resources and locally deployed operational solutions.
  • Ecosystem Cohesion: Define and drive the vision of a single, cohesive ecosystem for users, ensuring Simplesense applications, self-help resources, and technical support function as a unified system to increase usability and drive adoption.  
  • Drive Adoption: Collaborate with users to facilitate adoption of new tools and drive mission effectiveness by developing and curating a comprehensive approach for both in-person deskside training and on-demand virtual videos and tutorials, accelerating onboarding to provide operational improvements quickly.
  • Community Building: Cultivate a vibrant and active user community across facilities to promote best practices, facilitate peer support, and explore new ways to engage with data.  Organize events, forums, and platforms to encourage user interaction.  Serve as a key liaison conducting on-site training and integration support, adapting workflows to tap into IROC applications.  
  • Government Champion Support: Identify and cultivate government champions who show interest in providing best practices to the larger community.

Requirements

  • A minimum of 7 years of professional experience leading user engagement efforts with a focus on practical solution application.
  • Proven experience leading and executing successful large-scale, comprehensive user engagement strategies.
  • Experience in the DoD or industrial technology sectors.
  • Proven experience  actively engaging and collaborating with users to identify and deliver solutions that result in measurable adoption.
  • Ability to identify the delta between what a user can do now and what they need to be able to do.
  • Proficiency in problem-solution fit methodologies.
  • Proficiency with Grafana or similar data analytics visualization tools.
  • Demonstrated ability to apply technical solutions to enhance workflows.
  • Proven track record of working directly with development teams to explain complex user behaviors to inform architecture and feature prioritization.
  • Possess deep empathy and a proactive approach to problem-solving to truly understand and identify technological solutions for user challenges.
  • Strong interpersonal and communication skills, both written and verbal.
  • Must be a U.S. Citizen and able to obtain a DoD NIPR network account and Common Access Card (CAC).
  • Must have, or be able to obtain, a Secret Clearance.
  • Travel requirements to bases: 25-50% travel.

Bonus Qualifications

  • Familiarity with documentation tools and user training methodologies is a plus.
  • Proficiency in understanding technical concepts related to software applications.
  • Experience in the operational intelligence or industrial technology sectors.

Pay Range: $155,000- $180,000 per year, depending on your experience, skill, and location.

Our compensation ranges are developed using market benchmarking tools and regularly reviewed to ensure alignment with competitive pay practices and internal equity. In addition to base pay, all employees are eligible for comprehensive benefits.

Competitive Benefits

  • Equity
  • Medical, Life, Short-Term Disability, and AD&D insurance
  • Medical travel coverage
  • Dental coverage
  • Vision coverage
  • 401k matching

Our Typical Hiring Process

  1. Find Your Fit: Your journey starts here. Explore and apply to our open positions to find the right role for your skills.
  2. Initial Chat: A brief call with our recruiting team to learn about your background and answer your initial questions about Simplesense.
  3. Values & Vision: A conversation with a hiring manager to discuss how your aspirations align with our mission and goals of the team.
  4. Show Your Skills: Complete a technical assessment that reflects the work you’d be doing.
  5. Team Interview: Interview with the team to discuss your experience and see if we’re a great match.
  6. Final Handshake: A final conversation to ensure we’ve answered all your questions before making a decision.
  7. Welcome to Simplesense!

 

Simplesense is an equal opportunity employer committed to a policy of merit-based employment. All employment decisions—including recruitment, hiring, promotion, compensation, benefits, training, and termination—are made based on individual qualifications, performance, and business needs. We strictly prohibit discrimination or harassment of any kind on the basis of protected characteristics as recognized by federal, state, or local law. As a U.S. government contractor, Simplesense complies with all applicable equal employment opportunity laws, Section 503 of the Rehabilitation Act, and the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). If you need a reasonable accommodation to complete the application or take part in the interview process, please contact People Operations at careers@simplesense.io. 

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