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IT Support Engineer

Chicago

Our employees are truly our greatest asset. We have spent years building a team of talented, dedicated technologists, data-driven traders, and expert leaders with an emphasis on our core values: Collaboration, Ethics, Risk Management, and Diverse Experience and Opinions. Simplex is an in-office organization, helping to foster a collaborative and communicative culture.

We are seeking an IT Support Engineer to join our IT team. This role is ideal for someone with basic Linux knowledge, Windows administration experience, and foundational networking skills. The IT Support Engineer will be responsible for deploying new workstations, troubleshooting workstation issues, and assisting in network and system maintenance.

This is a great opportunity for a motivated individual who wants to expand their IT and networking expertise in a hands-on environment.

Key Responsibilities

  • Set up, configure, and deploy new Windows and Linux workstations for employees.
  • Act as the initial point of contact for troubleshooting workstation and connectivity issues.
  • Manage user accounts, configure operating systems, and assist with system deployment in a Windows business environment.
  • Manage and configure Linux workstations. Perform basic Linux system tasks and troubleshooting as needed.
  • Support and maintain basic network operations, including monitoring and troubleshooting connectivity issues.
  • Assist with managing Google Workspace applications and user access.
  • Maintain records of system configurations, deployments, and troubleshooting steps.
  • Implement and support deployment tools for workstations (Primarily via Ansible) 

Required Skills & Experience

  • 2+ years of experience in IT support or network administration.
  • Basic understanding of Linux and the ability to perform simple commands and troubleshooting.
  • Experience with Windows system administration, including configuring OS deployments, managing user profiles, and troubleshooting issues.
  • Familiarity with basic networking concepts (IP addressing, DHCP, DNS, basic troubleshooting).
  • Strong problem-solving skills and ability to work as the first line of defense against workstation issues.
  • Ability to deploy and configure new workstations efficiently.

Annual base salary ranges from $100,000 to $150,000, and is influenced by a number of factors, including qualifications and experience. This role is also eligible for an annual discretionary bonus, of which can be a significant portion of total compensation. This full time role is also eligible for other forms of compensation and benefits including health/dental/vision insurance, and 401(k) contributions.

IT Support Engineer

$100,000 - $150,000 USD

Why us?

Founded in Chicago in 2004, Simplex is a leading, technology-driven, proprietary trading firm. We work with the most advanced technology and software in the market, and we’ve continued to remain at the forefront of the industry by always focusing on innovation, automation, and data-driven analysis. We also leverage our experience and expertise to make strategic investments and capitalize on opportunities in the venture capital markets with promising, early-stage financial and technology start-ups. 

PLUS, the goods!

  • Benefits: Excellent a la carte Medical/Dental/Vision (free employee coverage!), 401(k) match, generous parental leave!
  • The Office: The kitchen is stocked with snacks, and beverages; you also have daily stipends for breakfast and lunch! 
  • Tuition Reimbursement: As an investment in our employees’ careers and the company’s future, we offer educational assistance to provide employees with professional development opportunities that increase their skills and enhance their contributions to the organization!
  • Employee Discounts: To gyms, national brands, and more!
  • Building: We are located in the Federal Reserve building. As a tenant you have access to a building  gym and a full cafeteria. We are easily accessible to all public transportation.
  • Charity Match: We match up to $2,000 a year in donations to the charities of your choice!
  • Fun Events: In-person happy hours, celebrations throughout the year, game nights, video game fun, and so much more!

Simplex is an Equal Opportunity Employer

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