AI Tech Lead

At Simplify360, it's more than just work. Redefine the future of customer experiences. One conversation at a time.

Simplify360 is now a Nextiva company. Together, Nextiva and Simplify360 are changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We're seeking a passionate AI Technical Lead with a strong background in machine learning and artificial intelligence to join our growing team in India and drive the evolution of the Simplify360 suite and contribute to Nextiva's mission of enhancing customer engagement! In this role, you'll be responsible for leading and guiding our AI engineers to develop and deliver cutting-edge solutions that transform the way businesses communicate.

What You'll Do:

• Lead the Charge: You'll define AI product specifications and roadmaps, ensuring alignment with business objectives and technical feasibility.
• Lead and Collaborate: You'll foster a collaborative and high-performing team environment, mentoring engineers and fostering knowledge sharing.
• Deliver Impact: You'll guide your team to develop and ship high-quality AI solutions that meet deadlines and exceed expectations.
• Technical Expertise: You'll actively participate in design sessions, code reviews, and provide technical mentorship to your team.
• Problem Solver: You'll identify and resolve technical challenges that may arise throughout the development process.
• Stay Ahead of the Curve: You'll possess a deep understanding of AI/ML technologies and stay current with industry trends.

Responsibilities:

• Lead the development of AI/NLP models from inception to deployment, covering the entire lifecycle.
• Engage with clients through conference calls to understand their requirements and translate them into actionable technical solutions.
• Validate and collect data from various sources, ensuring its quality and suitability for the intended models.
• Rapidly prototype and iterate on different machine learning models, considering multiple approaches to solving complex problems.
• Implement and code machine learning algorithms, leveraging your expertise in programming languages like Python.
• Deploy models to both development and production environments, ensuring seamless integration and optimal performance.
• Provide comprehensive support and troubleshooting for internal and external teams encountering issues with machine learning models.
• Provide guidance to the machine learning team regarding the selection of models and strategies for model tuning.
• Review code to ensure adherence to best practices, code quality, and efficient implementation of algorithms.
• Streamline and optimize the machine learning development process to enhance efficiency and collaboration within the team.
• Stay updated with the latest advancements in the field of machine learning, adapting and incorporating new techniques as needed.
• Design and implement machine learning algorithms, particularly focusing on deep learning models, through thorough research and experimentation.
• Conduct research to push the boundaries of deep learning, striving to provide technical solutions to real-world challenges across various domains.

We're looking for someone who:

• Holds a master’s degree in applied mathematics, Computer Science, or a closely related field (PhD a plus).
• 9+ years of hands-on experience in developing end-to-end machine learning solutions.
• Strong programming skills in Python.
• Experience with AI frameworks such as PyTorch.
• Experience with natural language processing (NLP) algorithms and models GPT-3, BERT.
• Extensive experience with data science toolkits and ML libraries.
• Demonstrated expertise in machine learning techniques and algorithms.
• Proficiency in GPU utilization for AI models deploy.
• Proven track record of successfully deploying machine learning models in production environments.
• Familiarity with model deployment strategies and best practices.
• Excellent problem-solving skills and the ability to troubleshoot and fix issues related to machine learning models.
• Strong communication skills, including the ability to effectively collaborate with clients and internal teams.
• Leadership skills to guide and mentor junior members of the machine learning team.
• A passion for staying updated with the latest trends and advancements in the field of AI/ML

Bonus points for:

• Experience working with VoIP communications.
• Experience evaluating different algorithmic approaches to solve product use cases.
• Experience building solutions according to market regulations.

#LI-SC1  #LI-Hybrid

Simplify360 India Private Limited (a Nextiva Group Company)