AI Tech Lead

At Simplify360, it's more than just work. Redefine the future of customer experiences. One conversation at a time.

Simplify360 is now a Nextiva company. Together, Nextiva and Simplify360 are changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We're seeking a passionate AI Technical Lead with a strong background in machine learning and artificial intelligence to join our growing team in India and drive the evolution of the Simplify360 suite and contribute to Nextiva's mission of enhancing customer engagement! In this role, you'll be responsible for leading and guiding our AI engineers to develop and deliver cutting-edge solutions that transform the way businesses communicate.

What You'll Do:

• Lead the Charge: You'll define AI product specifications and roadmaps, ensuring alignment with business objectives and technical feasibility.
• Lead and Collaborate: You'll foster a collaborative and high-performing team environment, mentoring engineers and fostering knowledge sharing.
• Deliver Impact: You'll guide your team to develop and ship high-quality AI solutions that meet deadlines and exceed expectations.
• Technical Expertise: You'll actively participate in design sessions, code reviews, and provide technical mentorship to your team.
• Problem Solver: You'll identify and resolve technical challenges that may arise throughout the development process.
• Stay Ahead of the Curve: You'll possess a deep understanding of AI/ML technologies and stay current with industry trends.

Responsibilities:

• Lead the development of AI/NLP models from inception to deployment, covering the entire lifecycle.
• Engage with clients through conference calls to understand their requirements and translate them into actionable technical solutions.
• Validate and collect data from various sources, ensuring its quality and suitability for the intended models.
• Rapidly prototype and iterate on different machine learning models, considering multiple approaches to solving complex problems.
• Implement and code machine learning algorithms, leveraging your expertise in programming languages like Python.
• Deploy models to both development and production environments, ensuring seamless integration and optimal performance.
• Provide comprehensive support and troubleshooting for internal and external teams encountering issues with machine learning models.
• Provide guidance to the machine learning team regarding the selection of models and strategies for model tuning.
• Review code to ensure adherence to best practices, code quality, and efficient implementation of algorithms.
• Streamline and optimize the machine learning development process to enhance efficiency and collaboration within the team.
• Stay updated with the latest advancements in the field of machine learning, adapting and incorporating new techniques as needed.
• Design and implement machine learning algorithms, particularly focusing on deep learning models, through thorough research and experimentation.
• Conduct research to push the boundaries of deep learning, striving to provide technical solutions to real-world challenges across various domains.

We're looking for someone who:

• Holds a master’s degree in applied mathematics, Computer Science, or a closely related field (PhD a plus).
• 9+ years of hands-on experience in developing end-to-end machine learning solutions.
• Strong programming skills in Python.
• Experience with AI frameworks such as PyTorch.
• Experience with natural language processing (NLP) algorithms and models GPT-3, BERT.
• Extensive experience with data science toolkits and ML libraries.
• Demonstrated expertise in machine learning techniques and algorithms.
• Proficiency in GPU utilization for AI models deploy.
• Proven track record of successfully deploying machine learning models in production environments.
• Familiarity with model deployment strategies and best practices.
• Excellent problem-solving skills and the ability to troubleshoot and fix issues related to machine learning models.
• Strong communication skills, including the ability to effectively collaborate with clients and internal teams.
• Leadership skills to guide and mentor junior members of the machine learning team.
• A passion for staying updated with the latest trends and advancements in the field of AI/ML

Bonus points for:

• Experience working with VoIP communications.
• Experience evaluating different algorithmic approaches to solve product use cases.
• Experience building solutions according to market regulations.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security💰 - Provident Fund & Gratuity
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Simplify360 (A Nextiva Company), we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-SC1  #LI-Hybrid

Simplify360 India Private Limited (a Nextiva Group Company)